Call Center Representative

4 weeks ago


Decatur, United States BCforward Full time
Call Center Representative

BCForward is currently seeking highly motivated Remote - CSR in Indianapolis, IN

Job Duties:

• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Additional Responsibilities:
• Performs other duties as assigned.
.Supports the organization's quality program(s).

Qualifications:
High school diploma or GED required.

Experience:
One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.

Skills & Knowledge: • Knowledgeable in disability plan eligibility, coverage and benefits
• Good customer service skills
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office product
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Interested candidates please send resume in Word format Please reference job code 139380 when responding to this ad.

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