IN-INDOT Change Execution Consultant

2 weeks ago

Indianapolis, United States nLeague Full time

Job ID: 735465

IN-INDOT Change Execution Consultant

Client: State of Indiana

Department: INDOT (Indiana Department of Transportation)

Duration: 09 Months

Location: 100 N. Senate Ave, Indianapolis, IN 46204

Work mode: Hybrid

Interview: Virtual

INDOT is undertaking a multi-million-dollar, multi-year digital transformation and IT systems modernisation effort that will impact thousands of employees and contractor partners associated with INDOT. With transformation and modernization comes a lot of change-changes to the way current processes are done, changes to who does what, and changes to when. And change is difficult for any organization.

Your role as the Change Execution Consultant is not just pivotal, it's crucial in our digital transformation IT projects. You will play a key part in ensuring that our projects meet objectives on time, with the right resources, and on budget. Your leadership in the development of employee training, increasing employee adoption and usage, and ensuring new / revised processes are implemented will provide maximum benefit with as minimal impact on day-to-day operations as possible. Your efforts will be instrumental in our success.

Your expertise in managing the people side of change, including changes to business processes, systems and technology, job roles and organization structures, and business unit training development, is exactly what we need for our success. Your creation and implementation of change execution strategies, in collaboration with INDOT project managers, business leaders, and partner vendor implementors, will support the planning and execution of employee adoption and usage, minimising risk to implementation. Your efforts to drive faster adoption, higher crucial utilization, and greater proficiency in the changes that impact employees will significantly contribute to our benefit realization, value creation, ROI, and the achievement of successful results and outcomes. We truly believe that your skills and experience will be a great asset to our team.

Supervision

This position is part of the INDOT Digital Transformation Project Management Office (PMO). While the Change Execution Consultant does not have direct INDOT employee supervisory responsibility, this person will be responsible for leading change management and training best practices and will have responsibility for managing vendor training support staff.

The Change Execution Consultant will need to work collaboratively with many others in the organization to succeed. They will act as a coach for senior leaders and executives, helping them fulfill the role of change sponsor. They may also provide direct support and coaching to frontline managers and supervisors as they guide their direct reports through transitions. Additionally, they will support project teams in integrating change execution activities into their project plans.

Roles and Responsibilities:

  • Apply a structured change methodology and lead change management activities
  • Assess the change impact on individuals and organizations and capacity to execute change
  • Complete change management assessments (e.g. risk, strategic alignment, sponsorship, capacity, etc.)
  • Create and execute a change management strategy while ensuring it aligns with organization pillars and strategic plan
  • Identify, analyse, and prepare risk mitigation tactics
  • Proactively identify and manage anticipated resistance
  • Consult and coach project teams about the value and integration of change management within project management to ensure team readiness
  • Create actionable change management deliverables (e.g., a change portfolio with success measures, communications plans, organisational strategic pillar alignment, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.)
  • Support development and execution of communications strategies and plans to build necessary commitment
  • Lead development and execution of training efforts
  • Work directly with change sponsors and leaders at multiple levels to help strengthen their sponsorship skills
  • Assess organisational culture to identify consistency with change and gaps that need to be addressed
  • Support change management at the highest level by coaching executives, managers and supervisors in preparing the organization and staff for change
  • Integrate change management activities into the overall master portfolio
  • Evaluate and ensure user readiness
  • Identify key stakeholder talent who play a role in the organization's commitment to change
  • Regularly track and report issues for successful change implementation and realisation
  • Define and measure success metrics and monitor change progress
  • Support change execution capabilities building across the organization (leaders, managers, program/project leaders, front-line employees, etc.)

Skills and Qualifications

  • Experience and knowledge of change management principles, methodologies and tools
  • Experience with large-scale enterprise digital transformation/modernization efforts
  • Exceptional communication skills both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain a strong relationship
  • Ability to influence others and move toward a common vision or goal
  • Flexibility and adaptability; able to work in ambiguous situations
  • Forward-looking with a holistic/systems view approach
  • Organized with a natural inclination for planning strategy and tactics
  • Understand how to collect relevant data, to synthesize and summarize data, and to perform root cause analysis
  • Able to work effectively at all levels in an organisation
  • Good understanding of large organization issues, structure, and business acumen
  • Must be a team player and able to work collaboratively with and through others
  • Familiarity with project management approaches, tools and phases of software development lifecycles
  • Experience leading large-scale organizational change efforts
  • Experience with leading training development and execution of large-scale process changes and software solution integrations with multiple business units
  • Change Management certification or designation desired; CCMP /Prosci certification a plus
  • State government / Indiana government experience a plus

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