IN-INDOT Change Execution Consultant
4 weeks ago
Job ID: 735465
IN-INDOT Change Execution Consultant
Client: State of Indiana
Department:
INDOT (Indiana Department of Transportation)
Duration: 09+ Months
Location: 100 N. Senate Ave, Indianapolis, IN 46204
Work mode: Hybrid
Interview: Virtual
INDOT is undertaking a multi-million-dollar, multi-year digital transformation and IT systems modernisation effort that will impact thousands of employees and contractor partners associated with INDOT. With transformation and modernization comes a lot of change—changes to the way current processes are done, changes to who does what, and changes to when. And change is difficult for any organization.
Your role as the Change Execution Consultant is not just pivotal, it's crucial in our digital transformation IT projects. You will play a key part in ensuring that our projects meet objectives on time, with the right resources, and on budget. Your leadership in the development of employee training, increasing employee adoption and usage, and ensuring new / revised processes are implemented will provide maximum benefit with as minimal impact on day-to-day operations as possible. Your efforts will be instrumental in our success.
Your expertise in managing the people side of change, including changes to business processes, systems and technology, job roles and organization structures, and business unit training development, is exactly what we need for our success. Your creation and implementation of change execution strategies, in collaboration with INDOT project managers, business leaders, and partner vendor implementors, will support the planning and execution of employee adoption and usage, minimising risk to implementation. Your efforts to drive faster adoption, higher crucial utilization, and greater proficiency in the changes that impact employees will significantly contribute to our benefit realization, value creation, ROI, and the achievement of successful results and outcomes. We truly believe that your skills and experience will be a great asset to our team.
Supervision
This position is part of the INDOT Digital Transformation Project Management Office (PMO). While the Change Execution Consultant does not have direct INDOT employee supervisory responsibility, this person will be responsible for leading change management and training best practices and will have responsibility for managing vendor training support staff.
The Change Execution Consultant will need to work collaboratively with many others in the organization to succeed. They will act as a coach for senior leaders and executives, helping them fulfill the role of change sponsor. They may also provide direct support and coaching to frontline managers and supervisors as they guide their direct reports through transitions. Additionally, they will support project teams in integrating change execution activities into their project plans.
Roles And Responsibilities
Apply a structured change methodology and lead change management activities
Assess the change impact on individuals and organizations and capacity to execute change
Complete change management assessments (e.g. risk, strategic alignment, sponsorship, capacity, etc.)
Create and execute a change management strategy while ensuring it aligns with organization pillars and strategic plan
Identify, analyse, and prepare risk mitigation tactics
Proactively identify and manage anticipated resistance
Consult and coach project teams about the value and integration of change management within project management to ensure team readiness
Create actionable change management deliverables (e.g., a change portfolio with success measures, communications plans, organisational strategic pillar alignment, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.)
Support development and execution of communications strategies and plans to build necessary commitment
Lead development and execution of training efforts
Work directly with change sponsors and leaders at multiple levels to help strengthen their sponsorship skills
Assess organisational culture to identify consistency with change and gaps that need to be addressed
Support change management at the highest level by coaching executives, managers and supervisors in preparing the organization and staff for change
Integrate change management activities into the overall master portfolio
Evaluate and ensure user readiness
Identify key stakeholder talent who play a role in the organization's commitment to change
Regularly track and report issues for successful change implementation and realisation
Define and measure success metrics and monitor change progress
Support change execution capabilities building across the organization (leaders, managers, program/project leaders, front-line employees, etc.)
Skills And Qualifications
Experience and knowledge of change management principles, methodologies and tools
Experience with large-scale enterprise digital transformation/modernization efforts
Exceptional communication skills – both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain a strong relationship
Ability to influence others and move toward a common vision or goal
Flexibility and adaptability; able to work in ambiguous situations
Forward-looking with a holistic/systems view approach
Organized with a natural inclination for planning strategy and tactics
Understand how to collect relevant data, to synthesize and summarize data, and to perform root cause analysis
Able to work effectively at all levels in an organisation
Good understanding of large organization issues, structure, and business acumen
Must be a team player and able to work collaboratively with and through others
Familiarity with project management approaches, tools and phases of software development lifecycles
Experience leading large-scale organizational change efforts
Experience with leading training development and execution of large-scale process changes and software solution integrations with multiple business units
Change Management certification or designation desired; CCMP/Prosci certification a plus
State government / Indiana government experience a plus
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