Customer Success Manager
5 days ago
Company Overview
Since its founding in 1997, ImageQuix has grown to be the go-to solution for volume photography studios. Our company currently consists of six brands: ImageQuix, PhotoLynx, Capturelife, Studio Ninja, Skylab, and Fotomerchant, and we are continuing to build market share with the acquisition of additional businesses within the photography-tech space.
Working for ImageQuix means being a part of an innovative, dedicated, and fast-growing global team where the opportunity for impact, career growth, and learning are part of our culture. We are excited to come to work every day and seek team members who are enthusiastic, value collaboration, have ideas to share, and want to continuously grow.
Position Summary
As a Customer Success Manager, you will act as our customers’ trusted advisor and advocate inside the business. With a focus on driving increased product adoption and revenue retention, you will work with our largest partners to proactively identify solutions for workflow efficiency, revenue opportunities and financial reporting needs.
This role requires leadership, time-management, and communication skills. You will work to ensure the satisfaction of customers and act as a guide for other employees looking for direction when your customers are in need of support or services from other teams within the company. Your passion and understanding of how to provide customers with the best experience possible will allow you to encourage positive interactions with our users and encourage the rest of the team to do the same. As a CSM, you will deliver regular business performance reports for customers and serve as the point of contact for product needs, education and commerce performance. You will leverage various internal experts, from Technical Success to B2C Marketing to optimize their business abilities for acquisition and drive product advocacy.
Responsibilities:
- Establish and maintain customer relationships emphasizing a “customer first” and hospitality driven mindset.
- Act as a trusted advisor with an assigned portfolio of 25-30 key accounts for $5M ARR
- Customer advocate internally and liaison with Product, Technical Success & B2C Marketing
- Forecast and manage key account metrics (e.g. quarterly/annual retention and growth results vs. expectation) and clearly communicate progress to executive stakeholders
- Assist with creating and presenting financial performance deliverables that communicate product value and opportunities for new business growth.
- Inspire confidence from customers by setting direction and communicating upcoming features/ enhancements.
- Drive customer health, retention and revenue through product adoption and overall usage.
- Develop relationships across the entire organization to advocate for the best customer experience possible.
- Craft effective strategies for customer retention, identifying cross-sell opportunities to support growth and renewals with your Sales Partner towards
- Be the technical advocate, while understanding how to leverage internal “expert” resources when required.
- Manage customer escalations to drive a seamless customer experience by working cross-functionally with our product and support team.
- Foster a client-centric team environment that advocates for the customer and the company’s goals
- Ensure customers get fast time-to-value and are engaged with both the product and our team
- Ability to communicate and challenge narratives through story-telling of product usage and key metrics.
Requirements:
- Motivated by a fast, high-growth SaaS environment with ability to create change.
- Bachelor's degree required, preferably in Marketing, Business, Communications or related field
- At least 1-2+ years experience as CSA, CSM, or Account Manager preferably in a SAAS business model
- Experience improving customer experience and driving increased customer retention and growth in a SaaS environment.
- Demonstrated ability to communicate, present, and influence all organizational levels within your account, including executive stakeholders.
- Ability to work proactively and constructively in a fast-paced, collaborative, team environment
- Curiosity for data driven initiatives to support entire business change.
- Knowledge of Ecommerce and Email/SMS marketing best practices.
- Customer service focused with a team-first mindset.
- Business-minded, with a passion for data visualization and storytelling.
- Highly motivated self-starter with a positive work ethic
- Proficiency in MS Office Suite (Word, Excel, etc.), Salesforce, JIRA and Tableau.
Salary: $80,000 + Bonus plan
-
Customer Success Manager
1 day ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...
-
Customer Success Manager
1 day ago
Raleigh, United States ImageQuix & PhotoLynx Full timeCompany Overview Since its founding in 1997, ImageQuix has grown to be the go-to solution for volume photography studios. Our company currently consists of six brands: ImageQuix, PhotoLynx, Capturelife, Studio Ninja, Skylab, and Fotomerchant, and we are continuing to build market share with the acquisition of additional businesses within the photography-tech...
-
Manager, Customer Success
1 day ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Manager, Customer Success who will thrive in a dynamic, high-growth environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever...
-
Sr. Customer Success Manager
2 months ago
Raleigh, United States Lucid Software Inc. Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Strategic Customer Success Manager
1 day ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Strategic Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster...
-
Nonprofit Customer Success Manager
6 months ago
Raleigh, United States Tatango Full timeJob Type Full-time Description Tatango is the leading enterprise text message marketing company, enabling organizations to send high quality, timely messages to their subscribers. The primary goals of the Customer Success Manager (CSM) position are to drive post-sale product adoption of features and improve customers' overall usage of the Tatango platform....
-
Senior Manager, Customer Success
1 day ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active workforce. Frontline workers are the lifeblood of our economy and we're building the cloud...
-
Senior Customer Success Manager
2 months ago
Raleigh, United States Bit Sight Full timeBitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological...
-
Customer Success Manager
3 months ago
Raleigh, United States SECURITI.ai Full timeSecuriti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business...
-
Customer Success Manager
1 day ago
Raleigh, United States BuildOps Full timeAt BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor. From helping our customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks that thrive in fast-paced...
-
Customer Success Strategist
7 days ago
Raleigh, North Carolina, United States Pendo Full timeJob Overview: We are seeking a highly skilled Customer Success Strategist to join our team at Pendo. This role will be responsible for driving revenue retention and growth through strategic account planning, pipeline management, and exceptional customer relationship building. About the Role: As a Customer Success Strategist, you will play a critical part in...
-
Customer Success Advocate
4 weeks ago
Raleigh, North Carolina, United States Lucid Software Inc. Full timeUnlock Customer Potential with Lucid Software Inc.We are seeking an experienced Sr. Customer Success Manager to join our team at Lucid Software Inc., a leader in visual collaboration and innovation.Lucid Software is the driving force behind visual collaboration, empowering teams to bring their ideas to life and achieve remarkable results. Our core values -...
-
Customer Success Specialist
7 days ago
Raleigh, North Carolina, United States Athelon, LLC Full timeJob Title: Customer Success SpecialistEstimated Salary: $80,000 - $110,000 per year.Company Overview:Athelon, LLC is a strategic consulting firm established in 2007, focusing primarily on the energy/utilities infrastructure, real estate, and financial services sectors. We continue to expand our footprint in these dynamic industries, seeking a dedicated...
-
Customer Success Manager
1 day ago
Raleigh, United States Hyperdrive Recruiting Full timeWe are looking for a talented Customer Success Manager is responsible for driving customer adoption, retention, satisfaction, and growth through scalable programs and initiatives. This role requires a deep understanding of customer needs and a strategic approach to maximizing engagement and product utilization while minimizing churn. We are looking for a...
-
Customer Success Specialist
7 days ago
Raleigh, United States Levitate Full timeLevitate's employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that's why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles. Across every team and department at Levitate, you'll find friendship, enthusiasm,...
-
Customer Success Specialist
7 days ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Specialist who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...
-
Customer Success Specialist
3 weeks ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Specialist who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...
-
Customer Success Specialist
4 weeks ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Specialist who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...
-
Customer Success Coordinator
4 weeks ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Coordinator who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...
-
Customer Success Coordinator
3 weeks ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Coordinator who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...