Service Now Discovery Administrator

2 weeks ago


Dallas, United States AMISEQ Full time

Job Summary:

  • Proven experience as a ServiceNow Discovery Administrator
  • Strong knowledge of discovery methodologies, protocols, and best practices.
  • Familiarity with data modeling, network management and database management concepts.
  • Experience with ITOM, SCCM, BigFix, JAMF, Cloud (AWS, Azure, GCP), and other related tools and technologies.
  • Experience with data source APIs/Service Graph Connectors.
  • Familiarity in JavaScript, Angular, and web technologies
  • Collaborate with stakeholders to understand their discovery requirements and translate them into ServiceNow configurations.
  • Configure and manage the ServiceNow Discovery tool to identify and collect configuration items (CIs) across the IT infrastructure.
  • Develop and maintain discovery patterns and probes to capture relevant information from diverse IT resources.
  • Monitor the discovery processes to identify and resolve performance and data quality issues.
  • Monitor existing data source integrations to assure completion of scheduled jobs.
  • Provide guidance and training to users on discovery best practices.
  • Resolving and troubleshooting discovery errors related to permissions and access.
  • Create/ Monitor Discovery schedules for optimal performance and run-time.
  • Working to fulfill Service Management tickets as assigned.
  • Collaborate with Service Mapping team to resolve identified discovery issues to ensure mapping success.
  • Recommending and implementing improvements to optimize the discovery process while staying updated with the latest ServiceNow features and enhancements related to discovery.



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