ServiceNow Discovery Administrator

4 weeks ago

Dallas, United States KASTECH Software Solutions Group Full time
Job DescriptionJob Description

ServiceNow Discovery Administrator - Look for locals - GC / USC / EAD

Location: Dallas / Frisco, TX Hybrid 2 days a week, Tues, Weds or Thurs.

End Client: Equinix.

Contract Position Resume should match the LinkedIn profile

Duration: long Term 6-12 Months+.

***Once candidate is selected, they will need to provide 2-3 references for the HM to call & Verify

Must Require Skills:

***Reaching out to Network/Server Team. Mainly with IT

***Application support team

***Troubleshooting error with Discovery

***ServiceNow Discovery

***Implementation exp is a must.

*** SCCM, Bigfix, CMDB

ServiceNow Discovery Administrator
Job Summary:
Collaborate with stakeholders to understand their discovery requirements and translate them into ServiceNow configurations.
Configure and manage the ServiceNow Discovery tool to identify and collect configuration items (CIs) across the IT infrastructure.
Develop and maintain discovery patterns and probes to capture relevant information from diverse IT resources.
Monitor the discovery processes to identify and resolve performance and data quality issues.
Monitor existing data source integrations to assure completion of scheduled jobs.
Provide guidance and training to users on discovery best practices.
Resolving and troubleshooting discovery errors related to permissions and access.
Create/ Monitor Discovery schedules for optimal performance and run-time.
Working to fulfil Service Management tickets as assigned.
Collaborate with Service Mapping team to resolve identified discovery issues to ensure mapping success.
Recommending and implementing improvements to optimize the discovery process while staying updated with the latest ServiceNow features and enhancements related to discovery.

Required Qualifications:
Bachelor's degree or minimum of 6 years of related experience
***Proven experience as a ServiceNow Discovery Administrator
Strong knowledge of discovery methodologies, protocols, and best practices.
***Familiarity with data modelling, network management and database management concepts.
***Experience with ITOM, SCCM, BigFix, JAMF, Cloud (AWS, Azure, GCP) and other related tools and technologies.
Experience with data source APIs/Service Graph Connectors.
Familiarity in JavaScript, Angular, and web technologies

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