ServiceNow Discovery Admin

2 weeks ago

Dallas, United States The Depository Trust & Clearing Corporation Full time
Job Tittle: ServiceNow Discovery Admin
Duration: Full-time
Location: TX/FL/NJ/VA/MA (Hybrid 3 days onsite, Rest days remote)

About this Opportunity:

The impact you will have in this role:
The ServiceNow Discovery Administrator delivers day-to-day Discovery services to the organization and takes general direction from the ServiceNow Engineering Leadership team to deliver work products that support DTCC ServiceNow vision and roadmap.
Your Primary Responsibilities:
  • Collaborate with clients and collaborators to understand their discovery requirements and translate them into ServiceNow configurations.
  • Configure and manage the ServiceNow Discovery tool to identify and collect configuration items (CIs) across the IT infrastructure.
  • Develop and maintain discovery patterns and probes to capture relevant information from diverse IT resources.
  • Monitor the discovery processes to identify and rectify any performance or data quality issues.
  • Provide guidance and training to users on discovery best practices.
  • Stay updated with the latest ServiceNow features and enhancements related to discovery; recommending and implementing improvements to optimize the process.
  • Resolving and troubleshooting discovery errors related to permissions and access.
  • Create/ Monitor Discovery schedules for optimal performance and run-time.
  • Assuring completion of scheduled discovery jobs.
  • Reviewing the environment for changes and new requirements that may drive changes to the Discovery solution.
  • Working to fulfill Service Management tickets as assigned.
  • Engaging with strategic projects to determine impact on discovery and ensure discovery can deliver the required functionality within project timeframes.
  • Identifying service improvement opportunities.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed for Success:
  • Bachelor's degree or minimum of 6 years of related experience
  • Proven experience as a ServiceNow Discovery Administrator
  • Strong knowledge of discovery methodologies, protocols, and best practices.
  • Familiarity with data modeling, network management and database management concepts.
  • Active ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist or Certified Application Developer
  • Experience with ITOM, SCCM, AWS/Cloud, Mainframe and other related tools and technologies.
  • Experience with integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
  • Familiarity in JavaScript, Angular, and web technologies
  • Understanding of CSDM framework
Nice to have skills:
  • Accountability: Pays close attention to detail and accurately reports status of risk items.
  • Communications: Communicates with transparency to all levels of personnel
  • Self-Starter: Works independently with minimal direction
  • Fast Learner: Learns quickly in a fast-paced environment.
  • Works well as part of team. Self-motivated, tenacious learner
  • Curious and agile mindset
  • Strong communicator who is a self-starter and highly motivated individual
  • Able to support multiple projects and deadlines in a fast-paced work environment.
  • Able to provide adequate mentorship & governance to project teams during component integration.
  • Excellent interpersonal, communication and leadership skills.

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