Peoplesoft Analyst
5 days ago
Job Responsibilities:
- Act as a key member of the Post Production Support (PPS) team, ensuring smooth application operation and support from a Tier 2/functional perspective.
- Lead help desk ticket analysis and resolution using strong analytical skills.
- Troubleshoot software issues and document them for the development team.
- Assist end users with “how-to” questions regarding system functionality.
- Work closely with a Tier 3/developer counterpart to design, test, and implement system changes.
- Conduct system and regression testing after successful unit testing.
- Draft or provide input for communications and update job aids and training materials.
- Adapt to changing project needs, demonstrating flexibility.
Required Expertise:
- In-depth knowledge of the system development life cycle, including design, development, and testing of system objects like reports and interfaces.
- Expertise with the PeopleSoft Benefits module.
- Ability to read SQL, SQR, and/or PeopleCode, and write/execute simple SQL.
- Develop system test scenarios and write/execute test scripts independently.
Collaboration and Communication:
- Collaborate closely with developers and other team members to ensure successful unit and system testing.
- Report detailed, accurate, and timely status of tasks, issues, and help desk tickets to the team lead.
- Serve as the primary point of contact for end users of the system module.
- Demonstrate excellent verbal and written communication skills.
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