Executive Houskeeping Manager

4 weeks ago

Bend, United States Juniper Preserve Full time

SUMMARY

The Executive Housekeeper of Juniper Preserve directs the administration of all housekeeping services for guest-rooms, vacation rentals, estates, private residences and public areas.  The Executive Housekeeper ensures the highest standards of sanitation, safety, comfort, and aesthetics and directs all housekeeping employees, projects, and programs.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage all Housekeeping staff 
  • Uses critical thinking and problem solving skills to manage, improve efficiencies and create unique guest experiences.
  • Ensure that the Residence Club units are impeccably clean and in 5 Star condition, completely stocked with amenities, house wares, linens and accessories.
  • Ensure Juniper Lodge is impeccably clean and in 5 Start condition, completely stocked with amenities, house wares, linens and accessories. 
  • Inspect Residence Club units in great detail, document the results of inspections and address housekeeping and maintenance issues.
  • Maintained to the highest standard facilities such as the Clubhouse, Trailhead, Golf Comfort Stations and Golf Shop. 
  • Regular and reliable attendance, balancing working hours to the needs of the business.
  • Controls and orders the inventory of cleaning supplies, cleaning equipment, linen, laundry supplies, laundry equipment, Residence Club amenities, housewares, and facility supplies on a monthly basis ensuring adequate inventory for one to two months at all times. 
  • Conduct daily line up meetings and attend all mandatory department and management meetings.
  • Apply active listening skills to resolve problems and attend to concerns with members, owners and team members.
  • Reports all issues in the department and with equipment in a timely manner and as they occur.
  • Monitor vehicles usage and assure they are serviced on timeline given by maintenance.
  • Accurately code Purchase Orders and complete in a timely manner to allow time to obtain signature.
  • Ability to process information and make clear and accurate decisions.
  • Keep records and maintain files.
  • Ensure that staff uses time efficiently and clocks out when tasks are complete.
  • Will work varied hours which may include evenings, weekends, and holidays.
  • Manages workflow effectively and in an organized and timely manner.
  • Able to effectively handle multiple tasks.
  • Incorporates safe work practices in job performance.
  • Regular and reliable attendance. 
  • Maintains a professional standard at Juniper Preserve including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence.  Does not discuss work related issues with members and resort guests.   
  • Supports and adheres to the CORE Values (ie. “The T.R.I.P.”) and Brand Pillars, The Mission Statement, Service Fundamentals, and Guest Service Philosophy as defined by the Company. 
  • Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the Director of Operations.


QUALIFICATIONS

Required

  1. Associates degree; three to five years related experience or training; or equivalent combination of education and experience
  2. Experience in managing a team of at least 12 employees in a dynamic resort environment.
  3. Driver’s License


SKILLS

Required

  1. Ability to read and speak English 
  2. Experience in a luxury golf community, hotel or resort
  3. Experience managing housekeeping operations in:
  • Rental programs
  • Private residences 
  • Laundry departments
  • Club spaces
  • Public spaces
  • HOAs
  1. Knowledge of Google and Microsoft applications


Desired

  1. Knowledge of Springer Miller software 
  2. Knowledge of Alice software 
  3. High level of experience with budget, and profit and loss assessment 
  4. Fluent in Spanish


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