Customer Service Representative

PROFESSIONAL ORGANIZER/Customer Service Representative

We are seeking an energetic, skilled, and motivating professional organizer/customer service team member to join our team.

In this role, you will assist with organization and senior move management plans with a project coordinator for a wide range of clients who will rely on you to help them achieve their lifestyle goals. The organizer/customer service team member’s role is one of the most important roles at A Call to Order—professional organizers.

It requires a great deal of organization, detail orientation, effective communication skills, and a TEAM attitude. The ability to work well in a fast-paced environment, remain calm in stressful situations, and teach members of our multi-person team is necessary.

A Call to Order – Professional Organizers is a Certified Senior Move Management, downsizing, estate clearing, and Certified home organizing company serving seniors and their families and busy professionals since 2008.

We partner with seniors, busy professionals, and their families to effectively manage and organize their major life transitions in downsizing, moving, and estate clearing.

We develop customized solutions and offer hands-on support and guidance with a unified team approach and superior client experience.

OUR CORE VALUES:

HONESTY | INTEGRITY | TRANSPARENCY| COMPASSION | PROFESSIONALISM | TRANSPARENCY | SOLUTIONS FOCUSED | RELIABILITY | COMMUNICATION

Job Duties and Responsibilities

• 
  
• Must be vaccinated to be able to connect with clients, team, and care staff
  
• Uses a personal cell phone to report attendance and receive changes regarding weekly work schedules, emails, and text messages from the A Call to Order- Professional Organizers
  
• Got some muscle? You may need to lift to 40 lbs. and stand for 4-8 hours.
  

Packing WITH* unpacking is our specialty.”

Packages client property without causing damage.

The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.

Strong decision-making ability and attention to detail.

• 
  
• Provide exceptional customer service to clients.
  
• Able to follow and understand protocols and procedures.
  
• Uses the best judgment to problem solve at the moment.
  
• Works directly with the Project Coordinator and other Team members.
  
• Compassionately works with the aging population while reserving judgment at all times.
  
• Abides by the company’s code of conduct.
  
• Other duties as assigned.
  

* Work Environment

• 
  
• This job operates in various working environments, including private homes and business offices.
  
• Consistent compliance with established safety procedures is required.
  
• Employees will be expected to exercise the appropriate precautions as per the job required.
  
• Employees will be expected to have and use a smartphone.
  

Position Type and Expected Hours of Work:

• 
  
• This position will be a part-time flexible position based upon the terms of your employment.
  
• Days and hours of work are available to work 4+ consecutive days per week (Monday- Friday) between 8:30 am - 5:00 pm.
  
• On a volunteer basis, some weekend hours will be posted on a first-come, first-service opportunity.
  
• Travel Travel to various work locations in El Paso, Teller, and Pueblo County will be required. Occasional travel to locations outside of these areas may also be required.
  
• A valid driver’s license and a reliable means of transportation are required.
  
• A clean driving record is required.
  

*Rapid advancement for the focused, performance-based individual.

Core Responsibilities:

• 
  
• Guide and assist clients through decluttering of spaces.
  
• Assist with the removal of unwanted items.
  
• Designing and organizing solutions
  
• Product sourcing and procurement (research remotely from your location and/or instore shopping)
  
• Install organizing solutions.
  
• Teach clients how to use new systems
  
• Create order, simplicity, functionality, and visual appeal in any space.
  
• Develop strong relationships with clients and utilize a high level of communication to ensure client-centric service.
  
• Maintain organizational supplies and equipment required for each job.
  
• Stay engaged in ongoing learning regarding organizing strategies and specializations and share this learning with others in the company.
  

Core Requirements:

• 
  
• Associate's degree or Certification in any field required, BA or BS preferred.
  
• Must have a passion for organizing and improving functionality and visual appeal of spaces.
  
• Must be fun, outgoing, and able to maintain a positive energy for our clients (our clients need your enthusiasm—this is hard work)
  
• Must be able to stay focused and help a client do so during the project.
  
• Must be a good listener.
  
• Must be patient and flexible- this job requires a lot of empathy and compassion.
  
• Must have spatial awareness (planning for the organizing)
  
• Must be able to lift and transport up to 40 lbs. at a time.
  
• Must be able to maintain a high level of activity all day, including carrying, standing, walking, bending, kneeling, stooping, and crouching.
  
• Cannot be sensitive to allergens (dust, animals, or otherwise)
  
• Must have personal transportation, a smartphone, and internet access Availability to work 4+ consecutive days per week (Monday-Friday) between 8:30 am - 5:30 pm.
  

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Skills:

Human Skills:

• 
  
• Organization
  
• Integrity
  
• Dependability
  
• Effective listening and communication
  
• Creativity
  
• Problem-solving
  
• Detail-oriented
  
• Adaptability/ Flexibility
  
• Willingness to learn
  
• Willingness to contribute to a team
  
• Empathy/Compassion
  
• Self-motivated, strong work ethic
  
• Time management
  

Hard Skills:

• 
  
• Space Planning skills
  
• Understanding of a range of organizational systems, strategies, and techniques
  
• Familiarity with a broad range of organizational supplies
  
• Installation skills: hanging pictures, installing shelves, assembling furniture (think Ikea flat packs)
  
• Interior design skills a plus
  
• Project management skills a plus
  
• Life coach skills a plus
  
• Tech savvy a plus
  
• Experience working with senior citizens and their families a plus
  

Education:

• 
  
• 2+ Years of College or other high-level learning preferred;
  
• Minimum high school diploma or equivalent
  

Specialty Skills:

Decluttering, Purging and Clutter Management, Residential Organizing, Classroom Organizing, Company Organizing, Business Organization, Storage Unit Organization, Garage Sale Prep, Design Organizational Solutions, Major Home Restyling, Combining Multigenerational Households, Home Restyling, Pre-Move Assistance, and Post-Move Assistance.

Benefits and Perks

• 
  
• Annual reviews with opportunities for further education, pay increases, and career advancement
  
• Flexibility in schedule
  
• Educational opportunities with the National Association of Productivity and Organizing Professionals (NAPO), leading to the achievement of organizing specialist certificate(s) in:
  
• Residential Organizing
  
• Life Transitions
  
• Workplace Productivity
  
• Household Management
  
• Brain-Based Conditions
  
• Team Productivity
  
• Educational opportunities with the National Association of Senior & Specialty Move Managers (NASMM)
  
• Commission on qualified client and team member referrals
  
• 401k Opportunity
  
• Paid Time Off and Paid Sick Leave
  
• Community Discounts
  
• Fun Team and Relationship Building Events We work in Colorado Springs (El Paso, Teller, Douglas, and Pueblo Counties) and serve other communities in Southern Colorado.
  

Compensation:

• 
  
• $15.25-$18.50 per hour
  

Position Type:

• 
  
• Part-Time, 20-28 hours / per week