Quality Control Analyst

4 weeks ago


Dublin, United States Insight Global Full time

Must haves:

  • Quality Assurance or Quality Control background
  • Customer service
  • Excel outlook
  • Attention to detail
  • Ambitious


Plusses:

  • Pharm tech/vet tech background FDA or operations

Day to Day:

  • Top 3 skills needed: Attention to Detail. Pharmaceutical Knowledge, Ability to multitask.
  • Support the execution of recall management in 15 distribution centers.
  • Contribute to the proper management of product quality complaints and adverse events in accordance with company policies, directives and standard operating procedures.
  • Report process metrics relating to timeliness of complaint investigations and quality of complaint records.
  • Document and follow-up on any investigation summaries provided by supplier or manufacturer identifying root cause and any corrective actions pertaining to complaints.
  • Collaborate with the internal sales team when communicating with customers requiring customer outreach and follow-up.
  • Draft communication with suppliers and ensure follow-up with suppliers meet established workflows and service level agreements (SLA).
  • Acts as quality process subject matter expert as assigned to support continued process definition, mapping, and documentation.
  • Partners with supplier relations & procurement teams as a quality liaison to key distribution suppliers including manufacturers of company products.
  • Manages supplier-related data within the company's electronic Quality Management System (eQMS) software application.
  • Collaborate with the internal teams, Master Data, Operations, Safety, Regulatory Compliance to understand new products and system attributes needed to approve products
  • Reviews product attributes to ensure accuracy and consistency across product lines



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