Priority VDI Support Engineer
4 weeks ago
VDI Support Engineer- (AWS Workspace/100% Remote)
Optomi, in partnership with an industry leader in the financial services space, is seeking a VDI Engineer to join their team. This engineer will ensure the reliability, stability, and availability of VDI systems in a 24/7 production environment. You will be responsible for the administration, configuration, and maintenance of all such systems within a multi-site environment.
Responsibilities:
- Manage daily ticket operations, and provide end-user VDI support including Moves/Adds/Changes for users, security groups, permissions, etc.
- Patching Horizon and/or AWS Workspaces components, testing and releasing base images monthly.
- Operate as escalated point of contact for the TOC (helpdesk) team
- Adhere to ITIL-based approval processes and helping to create and introduce new documentation and SOP's
- Participate in bi-weekly meetings with the team to discuss ongoing and upcoming tasks.
- Contribute to predetermined projects focused on updating Horizon/Workspaces and related components, as well as implementing improvements for the Horizon/Workspaces environment.
Apply today if your background includes:
- 3-4 years of VDI experience- support, operations, and maintenance is preferred- design and architecture will be a separate team
- VMWare Horizon experience
- Experience with AWS Workspaces- team is currently going from on-prem to cloud VDI
- Troubleshooting and resolving user issues- imaging, patching, upgrading, etc.
- Strong documentation and communication skills working across different business unit
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