Technical Support Specialist
2 weeks ago
SECRET clearance REQUIRED
Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs. Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems. Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Reviews system and configurations to ensure successful implementation of services into production. Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair. Partners with developers and engineers to reduce reoccurring incidents. Provides consultative assistance during off hours as needed. Assist in developing continuous process improvement for support tools, troubleshooting techniques. Collaborate and assist R&D in the testing and optimization of product support techniques and tools. Communicate to appropriate internal personnel of issues at a particular account? Determine the effectiveness of known solutions for the reported problem and apply these solutions as required. Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist. Determine the troubleshooting workflow and organize support priorities. Determine severity and complexity of a reported issue and escalate to the appropriate specialist. Provides training to customers.
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Technical Support Specialist
2 weeks ago
St Louis, United States Transact Campus Full timeTransact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750...
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Technical Support Specialist
3 weeks ago
St Louis, United States Transact Campus Full timeTransact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750...
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Technical Support Specialist
3 weeks ago
St Louis, United States Transact Campus Full timeTransact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750...
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IT Support Specialist
5 days ago
St Louis, United States Collegis LLC Full timeCollegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...
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IT Support Specialist
1 week ago
St Louis, United States Gillespie & Powers Inc Full timeAt Gillespie & Powers, we aren't just a company - we're a tight-knit, family-owned business united by a common drive for success and growth. With a legacy of over 80 years in our industry, we've maintained our status as a trusted leader while continually expanding our presence and influence. Our unwavering dedication to quality, innovation, and customer...
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Technical Support Specialist I
4 days ago
St Louis, Missouri, United States Washington University in St. Louis School of Arts and Sciences Full timeScheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard...
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Technical Support Specialist I
4 days ago
St Louis, Missouri, United States Washington University in St. Louis School of Arts and Sciences Full timeScheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard...
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Product Support Specialist
5 days ago
St. Louis, United States ECI Software Solutions Full timeFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...
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Support Specialist IT
2 weeks ago
St Louis, United States Omni Inclusive Full timeThe Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in: • Incident management, Request management, Change management, Knowledge management and Access rights management • Second-tier support to local end users for PC and...
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Operations Support Specialist
1 week ago
St. Louis, United States Premium Retail Services Full timeOperations Support Specialist General Information Company: PRE-US Location: SAINT LOUIS, Missouri, 63146 Ref #: M59155 Function: Corporate Employment Duration: Full-time Benefits: Medical, dental and vision insurance Company-paid life insurance, short-term and long-term disability 401k program Generous Paid Time Off...
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Technical Procurement Specialist
5 days ago
St Louis, United States National Information Solutions Cooperative Full timeTechnical Procurement Specialist (Inside Sales) Apply Now Technical Procurement Specialist (Inside Sales) at National Information Solutions Cooperative (NISC) Any NISC Location Would you like to build a career with a company who stresses the importance of solid relationships and presents a challenging work load? NISC is ranked in ComputerWorld’s Best...
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Operations Support Specialist
5 days ago
St Louis, United States Acosta Full timeOperations Support SpecialistGeneral InformationCompany: PRE-US Location: SAINT LOUIS, Missouri, 63146 Ref #: M59155 Function: Corporate Employment Duration: Full-time Benefits: Medical, dental and vision insurance Company-paid life insurance, short-term and long-term disability 401k program Generous Paid Time Off (PTO) program Description and...
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Technical Training Specialist
3 days ago
St Louis, United States Intoximeters Full timeSt. Louis-based 75+-year-old analytical instrument manufacturing company is seeking an energetic, self-motivated Technical Training Specialist to provide support to the Training Dept. Job Description:• Conduct and coordinate training classes in accordance with Intoximeters standards• Facilitate mock sessions and training presentations covering regulated...
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Desktop Support Specialist
2 weeks ago
St. Louis, United States Technosmarts Inc Full time12+ month renewable term contact. Likely to extend multi-year/option to hire. Client: A major St. Louis based global corporation and a leader in their industry operating over 350 manufacturing facilities with annual revenue earning over $19 B and employing over 15,000.Overview: ...
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IT Support Specialist
5 days ago
St Louis, United States Guarantee Electrical Full timePartner. Energize. Deliver. Join our St. Louis team as an IT Support Specialist and become an employee of a nationally recognized Top Workplace! This person would be the initial point of contact for customers/employees with IT needs. They would be responsible for managing help desk tickets, working them through our processes and procedures and escalating...
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Technical Support Engineer
2 weeks ago
St Louis, United States Integrated Facility Services Full timeIntegrated Facility Services (IFS Inc.) has been in business for over 55 years. We are a commercial/industrial mechanical contractor in the St. Louis area with offices in Columbia, and Rolla, MO as well. IFS is focused on commercial and industrial service work as well as Design/Build Mechanical Construction, DDC Controls, Fire Protection, and Plumbing. IFS...
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Technical Support Analyst
4 days ago
St Louis, Missouri, United States The Cigna Group Full timeThe job profile for this position is Technical Support Analyst, which is a Band 2 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...
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Application Support Specialist
4 weeks ago
St Louis, United States Concero Full timeThe Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide support to end-users for common office software...
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Application Support Specialist
4 weeks ago
St Louis, United States Concero Full timeThe Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide support to end-users for common office software...
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L2 Technical Support
2 weeks ago
St Louis, United States ClifyX Full timeL2 Technical Support - 10 Positions - Infosys/Charter - Day 1 onsite St Louis MO, Denver CO, Indianapolis IN Bill Rate: 55-62 c2c - 54 w2 - 45 • Development/Support experience in Telecom/Mobile wireless domain. • Development/Support experience in any of the following oBiller and Order processing system on Amdocs. oMobile operator Network provisioning &...