Medicare Services Representative- 10am ET

4 weeks ago

Salt Lake City, United States Fidelity TalentSource LLC Full time



Job Description:

The Role

Fidelity s Healthcare Group has launched a new Medicare business that will provide our customers with tools and advice to help them select and purchase quality Medicare coverage. As an early member of this new and innovative team, you will have the opportunity to help build and grow a business that could impact millions of Americans

THIS ROLE IS 10AM ET - 7PM ET SHIFT- MONDAY -FRIDAY

  • You will support our sales and marketing efforts by fielding Medicare inquiries and facilitating the client engagement with our sales staff.
  • You will engage with customers on a regular basis, answer questions and deliver a superior customer service experience.
  • Field Medicare inquiries from multiple sales channels
  • Coordinating and scheduling appointments between clients and our sales team
  • Providing post-enrollment customer service
  • Explaining the benefits and features of various Medicare health plans when needed
  • Partnering with our team to build and grow a new Fidelity business that could impact millions of Americans

The Expertise and Skills You Bring

  • A college degree is preferred but not required.
  • An active Health Insurance License is preferred but not required.
  • The ideal candidate will have Medicare experience, either as a customer service rep or sales support at a health plan or broker.
  • If you re not already AHIP certified, we'll support you while you complete the AHIP Medicare training. Other training and licensing opportunities may also be available.
  • Ability to demonstrate an empathetic voice, committed to the client experience and contributing to our sales and marketing efforts.

The Team

The Medicare Service Representative is a part of the Medicare Advice and Planning Team and reports to the Director of Customer Experience. They provide sales support to agents both on and off the phone. This role provides the opportunity to work with a variety of people, both internal and external to Fidelity, in a collaborative environment. We are looking for team members with strong interpersonal skills, time management skills, and an openness to training and feedback.





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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