Deskside Support Technician

Found in: Appcast US C2 - 2 weeks ago

Huntsville, United States Smart IT Frame LLC Full time

GREETINGS FROM SMART IT FRAME

WE ARE LOOKING FOR A DESKSIDE SUPPORT TECHNICIAN LEVEL 3. IF YOU ARE INTERESTED IN THIS POSITION KINDLY LET ME KNOW.

Job title: DESKSIDE SUPPORT TECHNICIAN LEVEL 3

Location: Huntsville, AL, onsite

Duration: Contract



Top Qualifications:



• 10-15 years Desktop Support experience

• CISCO Network Switch experience

• Microsoft Office Server experience

• Data center experience a plus

• IT Manufacturing experience is a plus



Job summary

This position requires a blended skillset of intermediate to advanced technical skills to support end-user services including hardware, software, applications, printer support, vendor management, procurement, as well as supporting network, server, automation, and data storage infrastructure. Technician will be heavily involved in projects throughout the facility, many of which cannot be completed during production hours. Should have good interpersonal, communication, administrative and document


Required Skills: Field Services

Shift: Rotational (4 week rotational shift pattern between day shift and mid-shift, 3 pm-11pm)

OT & weekends available



Required Skills:



• Network (LAN, WAN and Wireless)

• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification

• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)

• TCP/IP, DHCP, Subnetting, VLAN, POE

• Experience with packet capturing, example: Wire Shark

• Network maintenance, support and refresh

• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

• Data Center (Server Room) Management

• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)

• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.

• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

• Server Management

• Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM

• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware

• Critical plant floor hardware support

• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)

• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management

• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time

• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment

• Strong team worker with professional demeanor and strong ethics

• Good written and oral communication skills are required

• Experience with remote control tools and remote support (off-site)

• Ongoing support of various Manufacturing computer systems

• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects

• Change Management process


Nice to Have Skills:



• Experience or knowledge of CRAC/HVAC Units and UPS preferred

• Experience using a ticket management system for work prioritization and daily workload management

• ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired

• Experience and/or knowledge of PLC’s a plus.

• Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)

• Knowledge of iGear, Kepware, or other machine data gathering tools

• SQL Server database administration (backups, security, monitoring, etc.)

• Manage storage and backup systems

• Previous experience supporting a large corporate, manufacturing environment

• Experience working with VMware vSphere

• 3 to 5 years of experience performing Level 3 responsibilities

• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration

• Experience on InTune/iPhone support is an in advantage

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