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Intake Coordinator

4 months ago

Elizabethtown, United States Volunteers of America Mid-States Full time

POSITION TITLE: Intake Coordinator

LOCATION: Elizabethtown, KY

STATUS: Full Time, Hourly, Non-Exempt

PROGRAM: KHC RRH

REPORTS TO: Program Manager

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.  We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.  When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.  Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA  We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
  Employee Assistance Plans (EAP)
  Health and Wellness Program
  Medical Coverage
  Dental Coverage
  Vision Coverage
  Flexible Spending Account
  Health Spending Account
  Short Term Disability
  MetLife Legal Plans

Financial Wellbeing
  Competitive Compensation Packages
  Life Insurance (company paid)
  403b retirement plan with company fund matching
  Employee discounts 
  *Loan forgiveness options through federal programs 
   (National Health Corp & Public Service Loan Forgiveness) 
  *All company paid benefits and paid time off effective day one

Work Culture
  Commitment Committee
  Justice Committee
  Integrity Committee
  Compassion Committee
  DE&I Committee
  Retention Committee
  

Training & Development
   VOA LEAD Program- Leadership Development Program
   VOA University - Staff Development
   VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The Intake Coordinator will assist with services to individuals and families experiencing a housing crisis in the Lincoln Trail and KIPDA regions. In tandem with other members of the VOA Home team, the Intake Coordinator will assist clients in enrolling into programs and determine eligibility. The intake worker will be responsible for entering data into HMIS and keeping log of client contacts.

WHAT YOU SHOULD HAVE FOR THIS ROLE:
Must have knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self-starter, and able to work as a member of a team. Current valid Driver’s License and reliable transportation. 

RESPONSIBILITIES:
1) Determine the eligibility of those who seek assistance by completing the screening forms during the initial interview;
2) Process and prepare preliminary assessments of all very low income families referred to the KHC RRH Program;
3) Make appropriate referrals to all community partners and resource providers for crisis intervention and short term housing stabilization;
4) complete a screening over the phone and an assign eligible participants to the applicable case manager;
5) Enter enrolled clients into the Homeless Management Information System (HMIS);
6) Update and maintain all Excel spreadsheets or client trackers. 


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.