Client Application Support Representative

Found in: Appcast US C2 - 2 weeks ago


St Louis, United States HireTalent - Diversity Staffing & Recruiting Firm Full time

Responsibilities

  • Provide Customer Support using phone and email
  • Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
  • Provide technical problem-solving for web browsers
  • Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly
  • Use customer relationship management tools to document the problems and resolution of each contact
  • Support annual user access recertification efforts for Treasury applications
  • Decipher diagnostic reports
  • Process daily application audit reports and analyze results
  • Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints

Qualifications

  • Bachelor’s Degree or commensurate experience
  • 2+ years’ experience providing customer service support; preferably in a call center
  • Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
  • Excellent customer service skills required to meet customer service quality measures
  • Use analytical skills for troubleshooting and trend analysis
  • Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
  • Experience implementing and improving processes
  • Excellent verbal and written communication skills
  • Experience effectively training customers or coworkers is recommended
  • Bilingual in Spanish is preferred.


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