System Reliability Engineer

1 month ago


St Louis, United States Fulcrum Digital Inc Full time

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.


The Role

  • Provide L2 support to production systems like applications, databases, middleware components, infrastructure, and network components
  • Manage production incidents end-to-end within defined SLAs focusing on resolution rather than who caused it.
  • Interact with various stakeholders such as Release managers, program leads, service managers, development and test leads
  • Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components, and report the gaps
  • Provide pre-implementation support with activities such as release notes review and implementation dry runs.
  • Protect production components by running health checks, and monitoring latency and memory utilization.
  • Automate day-to-day activities and propose changes that improve reliability
  • Participate in CAB and provide feedback on change requests
  • Support the DevOps team in testing the promoted pipelines and suggest automation of configuration items.
  • Practice incident management best practices and perform RCA.
  • Participate in disaster recovery tests and operational acceptance tests
  • Analyze the technology stack that makes up the product and optimize the recovery time objective.
  • Work with team members spread across time zones
  • Share knowledge, document improvements, and mentor junior resources


Requirements

  • Deployments MTF/Prod
  • Maintenance items (including stop/start, Disaster Recovery-related activities, etc.)
  • Monitoring
  • Support TRTs
  • Incident creation
  • CR for changes in MTF/Prod


Skills

  • Linux & Shell Scripting
  • ITIL / ITSM
  • PL/SQL
  • SQL
  • Application Troubleshooting
  • Ticketing incident/problem management tool - Remedy
  • Monitoring Tool - Splunk (preferred), Dynatrace (preferred), or any other monitoring tool
  • Jenkins- CI/CD - good to have
  • Groovy - good to have
  • Any Cloud - AWS / Azure / PCF - good to have
  • Git basic/bit bucket - good to have
  • Even Framework architecture - good to have
  • Ansible/Chef – good to have
  • Dev-ops Basics - CI-CD Basics, Overview of git, Bit bucket, SonarQube, Fortify, CI(Jenkins), ARA, Saltstack, Chef, Artifactory, MC DevOps Toolchain


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