Cemetery General Manager

4 weeks ago

Fresno, United States AKRE & Associates Full time

Job Overview:

The Cemetery GM is responsible for overseeing the daily operations, maintenance, and customer service functions of a cemetery in Fresno, CA. This role ensures the cemetery is maintained in a manner that honors the deceased and provides a peaceful, respectful environment for families. The Cemetery Manager will manage cemetery staff, handle administrative duties, and ensure compliance with all legal and safety regulations. The ideal candidate will have strong leadership skills, experience in cemetery or similar operations, and a compassionate demeanor when working with grieving families.


Key Responsibilities:

  • Operations Management:
  • Oversee the day-to-day operations of the cemetery, including grounds maintenance, burial services, cremation services, and monument installation.
  • Team Leadership:
  • Hire, train, and supervise a team of groundskeepers, administrative staff, and funeral service providers. Provide ongoing coaching and ensure a high level of team performance and morale.
  • Customer Service:
  • Assist families with burial arrangements, plot selection, and memorial services. Provide empathetic and respectful support to families during their time of need.
  • Financial Oversight:
  • Manage cemetery budgets, control expenses, and ensure all financial transactions (e.g., plot sales, and service fees) are handled by company policies.
  • Compliance:
  • Ensure compliance with all local, state, and federal laws related to cemetery operations, including health and safety standards. Maintain cemetery records by legal and regulatory requirements.
  • Grounds Maintenance:
  • Oversee the landscaping, repair, and general maintenance of the cemetery grounds teams to ensure they remain beautiful and respectful at all times. Coordinate with external vendors when necessary.
  • Sales and Marketing:
  • Assist with cemetery sales and marketing initiatives to attract new customers and promote pre-need sales. Collaborate with sales teams to ensure customer satisfaction and retention.
  • Community Relations:
  • Build strong relationships with local funeral homes, religious organizations, and the surrounding community. Represent the cemetery in community events and memorial services.



Qualifications:

  • Minimum 3-5 years of experience in cemetery management, funeral home operations, or a related field. Experience in a managerial or leadership role is required.
  • Cemetery Brokerage License required
  • Strong leadership and staff management skills
  • Excellent interpersonal and communication skills
  • Compassionate and empathetic demeanor
  • Strong organizational and multitasking abilities
  • Financial management skills, including budgeting and reporting
  • Proficiency in cemetery management software or the ability to learn
  • Familiarity with cemetery laws, burial processes, and funeral industry best practices.

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