Store Manager

2 weeks ago

Houston, United States St. John Knits Full time

POSITION SUMMARY STATEMENT

The Store Manager is responsible for overseeing sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Store Managers are held directly accountable for their individual store’s financial results and are responsible for recruiting, staffing, and developing all employees.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Demonstrates high degree of    professionalism in communication, attitude and teamwork with customers,    peers, and management team
  • Demonstrates proper etiquette    when communicating with internal and external clients (i.e. in-person,    phone, e-mail, and written communication)
  • Communicates effectively and    with a global perspective; develops and maintains professional    relationships
  • Effectively teaches,    demonstrates and implements training programs to ensure staff is trained    in product knowledge, clienteling and relationship selling skills
  • Promotes and supports the St.    John customer loyalty programs
  • Create and maintain positive    employee relations by leading and developing a professional store team
  • Ensure on-going, specific and    immediate coaching and feedback delivery of all performance documentation    in a timely manner; Monthly Touch Base, store meetings, Performance    Review, Employee Notices and Performance Improvement Plan
  • Coaches, develops, and    motivates the sales team on a daily, weekly and monthly basis to meet    sales goals utilizing the following:
  • Monthly Touch Base
  • Regularly scheduled Store     Meetings
  • Product Knowledge materials
  • Scheduled Selling Floor time     to observe, coach, support and to lead by example
  • Effectively teaches,    demonstrates and ensures all store staff complies with all Company    initiatives
  • Recruit, hire and develop top    sales and management professionals; maintain an active networking group
  • Maintain staffing levels in    accordance to store headcount
  • Develop staff for internal    succession planning
  • Resolve client issues and    requests in a efficient and quick manner
  • Demonstrates high level of    quality in work, attendance and appearance
  • Solves problems/issues    methodically and with a sense of urgency
  • Takes appropriate partnerships    with Supervisor, Human Resources and other corporate partners
  • Develops a strategic plan to    achieve store business goals
  • Sets daily, weekly and monthly    sales goals for the store and the sales team and ensure sales goals are achieved
  • Coach and develop staff to    exceed individual and store goals
  • Communicate and successfully    promote programs, marketing tools and events aimed at increasing business
  • Utilize and maintain client    database for phone calls, appointments, and events
  • Is involved in the community    and outreach projects in the local marketplace
  • Understands the company’s    business strategies and direction
  • Follows through and    accomplishes multiple projects / priorities in a timely manner
  • Achieve/exceed all financial    and operational objectives with regards to expense control, loss    prevention, audits, payroll and weekly reports
  • Maximize store profits through    inventory management
  • Prepare, coordinate and ensure    complete and accurate physical inventory per Company guidelines
  • Identify and communicate merchandise assortment opportunities and issues to merchant team
  • Execute and maintain visual merchandising standards consistent with the Company brand standards and    directives
  • Ensure accuracy of Company in store promotions and merchandise markdowns
  • Promptly and accurately complete New Hire Paperwork and separation paperwork per Company procedures
  • Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving
  • Understands and uses all reports and reporting procedures including Profit and Loss statements
  • Ensures accuracy of all POS procedures and conducts training of POS System to staff
  • Opens and closes the store performing all tasks to Company standard
  • Prepare, schedule and facilitate required Store Meetings
  • Maintains standards of cleanliness and organization
  • Maintain store and staff safety
  • Monitors and maintains compliance to all Company Policies & Procedures
  • Adhere to Timekeeping procedures
  • Adhere to local, state and federal laws

 

 

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