Store Manager

2 weeks ago

Houston, United States Community Choice Financial Family of Brands Full time

Overview:
**Store Manager (Bilingual)**

**TitleMax store location**

As a Store Manager ("SM"), you will assist in managing overall store performance by overseeing account management and recovery processes and providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. While you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.

**Responsibilities**:
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.

Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential.

Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.

Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Assist in running the store and day-to-day operations in the absence of the General Manager.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

Qualifications:

- High School Diploma or equivalent required
- Minimum 1-2 years of key holder, supervisory, and management experience
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply)
- Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

**Preferred Qualifications and Skills**
- Associate degree or higher
- Leadership in a sales or customer service-oriented position
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer:
**Our Benefits Include**:

- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid on-the-job training & professional development programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Diverse Culture and Inclusive EnvironmentOur Commitment to Diversity, Inclusion & Belonging

Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the wo

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