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Site Reliability Engineer

2 months ago

Phoenix, United States Rose International Full time

Location: Phoenix, AZ- 2 days a week in office

Job Description:

Shift: EST

Training: 2-3 weeks will be 10 am - 7 pm EST

Twilight

Monday through Friday 3:00 PM - 11:30 PM (ET)

Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to client's SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers’ focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

Required Knowledge, Skills, and Abilities

Possess a breadth and depth of technical and management knowledge

Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

Working knowledge across technology the following support areas:

Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

Mainframes: JCL, CICS SYSPLEX

Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

Workflow and Knowledge Management: ServiceNow

Collaboration Tools: TrueSight, Jira, and Confluence

Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

ITIL fundamentals

Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

Responsibilities | SRE

Monitor systems and infrastructure to maintain operational and performance levels

Rotational on-call responsibilities

Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents

Anticipate potential problems before they become impacting and collaborate to determine solutions

Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution

Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction

Build automation to manage the SRC operations and eliminate/minimize manual functions and toil

Collaborate with Application/Infrastructure support engineers and operations teams

Engage in post-incident reviews for improvements and determining the cause to prevent recurrence

Soft Skills

Adaptability to prioritize criticality to incoming incidents; high volume environment

Capable of balancing multiple projects

Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures

Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges

Strong skills addressing production critical incidents

Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion

Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

Education / Experience

Bachelor’s degree in Engineering, Computer Science, or related field required (or equivalent experience

2 years’ experience supporting a large enterprise center

Interview- video, 2 rounds if needed.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).