Operations Specialist

4 weeks ago

Reston, United States ClifyX Full time

Position: Operations Specialist

Duration: 12 months contract

Location: Reston, VA. 20190 (Onsite)


Job Description:

A client in Reston, Virginia is seeking an on-site experienced Briefing Operations Coordinator (BOC) to provide onsite, high-level support to the EBC team, client's executives, and customers. This BOC will provide white glove experience to customers and client's executives visiting the EBC. This role has high visibility and requires the professional business acumen and skill to interact with customers, partners as well as client's leadership and sales teams.


This position includes but not limited to the following:

• Meet and greet customers and client's executives, providing first line, excellent customer service and support.

• Main liaison to EBC technical support team, catering, other facilities support staff and/or vendors

• Operational support: daily reporting and follow-through. Preparing rooms for meeting readiness, maintaining EBC facility to highest degree of professional esthetics.


Responsibilities:

This role is responsible for overseeing the EBC operations which includes a variety of duties:

• Work closely with Briefing Managers to create a memorable experience for customers and sales teams

• Be the first point of contact for customers and client's

• Communicate professionally and confidently with customers, client's executives and colleagues

• Act as the dedicated point of contact and event experience liaison. Handle all logistical details for EBC engagements (internal and external) to include but not limited to room set-ups, catering, escorting to room, ad hoc requests from customers and sales teams

• Handle any/all general administrative support

• Work closely and support sales and internal teams for meeting preparation

• Prepare customized meeting materials inclusive of customer agendas, digital signage, etc.

• Monitor IT/AV requirements. Work closely with onsite EBC Technology Manager to provide timely issue reporting and follow-up to ensure quick and efficient resolution

• Maintain EBC Reception Desk and surrounding areas in a professional and tidy manner.

• Acts as a liaison with other departments and outside vendors as necessary to ensure efficient communication and organization

• Prepare recurring and routine internal reports

• Assist with other operational function i.e., manage EBC inbox inquiries and meeting scheduling as needed

• Receive and direct incoming phone calls and emails

• Additional responsibilities as assigned by EBC Manager


Who You Are:

• Comfortable with Executives, displaying best-in-class professional appearance

• Ability to adapt to change in a fast-paced environment

• Customer-facing, positive and respectful attitude with customers, executives and colleagues

• Exceptional communication skills both written and verbal

• Approach challenges with a positive and solutions-minded perspective

• Ability to multi-task and prioritize, offering suggestions for heightened proficiencies

• High attention to detail and organized with documents, procedures, and work environment

• Outgoing, patient, and positive attitude

• Strong sense of self-motivation, maintaining job duties while unsupervised

• Takes initiative by starting and completing tasks with basic and minimal direction

• Consistently looks for ways to help support the EBC team and different departments


Background and Experience Requirements:

• BA/BS preferred

• Minimum of 2-3 years relevant experience in a briefing center, customer service, hospitality, event planning, or related field.

• Proficient in Word, Excel, Outlook & PowerPoint.

• High technical capacity with the ability to learn new programs quickly: virtual platforms, audio visual equipment, collaboration tools

• On-site role

• Some travel may be required

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