Network Support Specialist

3 days ago


Clemson, United States Core Technology Solutions Full time

We are looking for a Network Support Specialist located in Clemson, SC.


  • NIGHT SHIFT POSITION
  • HOURS ARE 6PM- 6AM
  • THIS INCLUDES WEEKENDS AND HOLIDAYS


This is 100% ONSITE - NO REMOTE WORK.


SCOPE OF THE PROJECT:

THIS WILL BE A LONG-TERM CONTRACT (12-36 MONTH MINIMUM)


DAILY DUTIES / RESPONSIBILITIES:


  • MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS.
  • MONITORS NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES SIMPLE STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE NETWORK CONTROL CENTER.
  • CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES.
  • PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.
  • MONITORS MAINFRAME, APPLICATIONS AND BATCH PROCESSING. RESPONDS TO ISSUES, ALERTS, INCIDENTS, TICKETS AND RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. MEETS AGREED SLA TIME REQUIREMENTS.


REQUIRED SKILLS

• IP NETWORK TROUBLESHOOTING

• DNS CONFIGURATION

• UNDERSTANDING OF MONITORING TOOLS (SPLUNK, SOLARWINDS)

• MICROSOFT OFFICE SUITE

• SERVER BATCH SCRIPTING

• TECHNICAL WRITING EXPERIENCE


PREFERRED SKILLS

• LEADERSHIP SKILLS

• STRONG CUSTOMER SERVICE

• SELF-MANAGEMENT

• WEB PROGRAMMING



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