Network Operations Center

3 days ago

Clemson, United States DP Professionals Full time
DPP is seeking a Network Operations Center Technician for an opportunity in Clemson, SC. This is a night-shift position.

 

Work arrangement:

Onsite.

W2 position; 12+ months

Nights, weekends and holidays; 42 hours/week, 6 pm – 6 am 

Position description:

Monitors, tests, maintains and repairs network and infrastructure elements for CCIT.

Monitors network, server, and application elements, resolves incidents and service requests and/or consults with the Subject Matter Expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve Network Control Center.

Configure network and system resources, and maintains corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.

Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.

Monitors mainframe, applications and batch processing. Responds to issues, alerts, incidents, tickets and resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Meets agreed SLA time requirements. 

Required knowledge, skills, and abilities:

IP Network troubleshooting

DNS configuration

Understanding of monitoring tools (Splunk, SolarWinds)

Microsoft Office Suite

Server batch scripting

Technical writing experience 

Preferred KSAs:

Leadership skills

Strong customer service

Self-management

Web programming 

Minimum education:

High school diploma 

Interested? Learn more:

Click the apply button or contact our recruiter Kyle at (url removed) to learn more about this position (#(phone number removed).

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

 

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