Technical Network Support Specialist

2 weeks ago


Clemson, South Carolina, United States System Soft Technologies Full time

About the Position

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We are seeking an experienced Technical Network Support Specialist to join our team at System Soft Technologies. In this role, you will be responsible for monitoring, testing, maintaining, and repairing network and infrastructure elements.

As a Technical Network Support Specialist, you will work closely with our IT team to ensure the smooth operation of our network and infrastructure systems. Your expertise in network troubleshooting, DNS configuration, and monitoring tools will be invaluable in resolving incidents and service requests.

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The ideal candidate will have excellent technical writing skills, strong customer service skills, and experience working with Microsoft Office Suite. You will also have a strong understanding of computer and network operating system fundamentals, as well as knowledge of networking protocols such as TCP/IP, HTTP, NTP, DNS, MLLP, and NDM.

This is a 12-month contract position with the possibility of extending up to 36 months. The successful candidate will be required to work onsite at Clemson University's Information Technology Center, Monday through Friday, from 6 pm to 6 am.

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Key Responsibilities:

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  • Monitor and test network and infrastructure elements to ensure optimal performance">
  • Maintain and repair network and infrastructure elements as needed">
  • Resolve incidents and service requests using technical writing skills and knowledge of monitoring tools">
  • Provide Tier II support as per SME agreements">
  • Perform periodic maintenance and monitoring of computer systems">
  • Prepare and review documentation for use in operations">
  • Participate in training and cross-training for Tier II support">
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Requirements:

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To be considered for this position, you must have a high school diploma or equivalent and a minimum of 2-4 years of experience in a related field. You should also possess strong leadership skills, self-management skills, and the ability to work effectively in a fast-paced environment.

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We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. This estimate is based on national averages for similar positions in the United States. If you are a motivated and detail-oriented individual who is passionate about technology, we encourage you to apply for this exciting opportunity.



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