Account Support Representative
3 weeks ago
Title: Account Support Rep
Contract Duration: 9 Month Contract to Hire
Location: Marietta, GA 30066
This role is onsite 5 days a week and will be a Monday-Friday 8 hour shift 9AM-6PM EST.
Job Summary:
Insight Global is seeking an Account Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a resolving issues related to customer accounts across several systems. They will work across software and database platforms to manage account-related issues. These issues include: bank change requests, contracts/agreements, facilitating payments, billing questions, and other general
customer inquiries.
Primary Duties and Responsibilities
• Resolve issues related to customer accounts in a timely and customer focused manner across all systems.
• Effectively utilize software and database platforms required for managing retailer accounts; document all correspondences in CRM system.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work productively in a team environment and communicate effectively with co-workers and management.
• Provide cross departmental support for Help Desk, goEBT Sales Team, and Deployment when needed.
Requirements:
• 3+ years of experience in a clerical or account support related role
• Strong attention to detail, ability to multitask, and analytical capabilities
• Proficiency working within internal systems/software; strong computer skills.
• Customer service skills with clear and concise communication
Plusses:
• Fluent in Spanish is highly preferred
• Experience in the financial or payment services industry
Compensation:
$20/hr to $22hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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Marietta, United States Insight Global Full timeTitle: Account Support Rep Contract Duration: 9 Month Contract to Hire Location: Marietta, GA 30066 This role is onsite 5 days a week and will be a Monday-Friday 8 hour shift 9AM-6PM EST. Job Summary: Insight Global is seeking an Account Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will...
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