Contact Center Representative

6 days ago

Marietta, United States Credit Union of Georgia Full time
Job DescriptionJob Description

Are you looking for a rewarding career with an organization that puts people first? Credit Union of Georgia is looking for a talented Contact Center Representative to help our busy and growing Contact Center.

The Contact Center Representative provides exceptional support and service to members and potential members with their telephone and online requests; explains products and services, responds to problems, and directs phone calls to the appropriate area, loan and account services, assistance opening or troubleshooting any Credit Union account, product, service or consumer loan offered by Credit Union of Georgia.

Major Duties and Responsibilities

  • Responsible for upholding and adhering to Credit Union of Georgia brand standards including following all of the steps of our unique member journEASE experience and to Engage, Ask, Solve and Excite and deliver top level member service every time.
  • Accurately and efficiently performs routine member transactions on member accounts, including but not limited to loan payments, transfers, assists with online banking problems like resetting passwords or troubleshooting account problems etc.
  • Assists members with closing accounts. Answers member questions, seeks solutions to answer member needs and to resolve problems.
  • Process wire requests.
  • Understands when to seek assistance from supervisors along with providing their own recommendations.
  • Completes training assignments and attends assigned training sessions timely and with a satisfactory outcome.
  • Abides by, and maintains current and thorough knowledge of Credit Union policies and procedures.
  • Cross sells and presents the features and benefits of Credit Union products and services. Looks for opportunities to deepen the CU relationship with each member by creating referrals for the Credit Union Auto Buying Service, mortgages, or Member’s Financial Services. Maintains awareness of the goals established for the branch, and for the Credit Union.
  • Ensures that they are thoroughly familiar and compliant with all State and Federal laws, and regulations. This includes maintaining as current any personal certifications or registries as applicable, and as required by law and staying compliant with the S.A.F.E. Act, BSA, and all other applicable laws and regulations.
  • Maintains member account information in Symitar; ensuring that loan notes and other member information is notated as required.
  • Abides by, and maintains current and thorough knowledge of Credit Union policies and procedures.
  • Completes all assigned training assignments within designated timeframe.
  • Other duties as assigned by manager.

Requirements

  • At least 1 year banking or credit union customer service experience.
  • 2+ years practical work experience.
  • High school degree or GED required.

Credit Union of Georgia is an equal opportunity employer.

No phone calls please.

Company DescriptionWe serve our local communities by providing financial solutions and guidance for every stage of life.Company DescriptionWe serve our local communities by providing financial solutions and guidance for every stage of life.

  • Call Center Representative

    6 days ago

    Marietta, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionOur Client is hiring several Call Center Representatives in Marietta- Immediately! (THIS IS NOT A REMOTE POSITION)COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week)- Must be able to work one shift on the weekend!Pay Rate: $16 /hour. Mon.-Fri. AND $17.50/hour on Sat-SundayIf Bilingual = extra $.50/hourCompany is...

  • Bilingual Call Center Representative

    6 days ago

    Marietta, United States Sequium Full time

    Bilingual Call Center Representative (Spanish)Sequium Asset Solutions, a national leader in the Collections Industry, has immediate openings for Bilingual Call Center Representatives. We are seeking motivated individuals that will learn quickly. Successful candidates will be customer-focused team players who are dependable, detailed multi-taskers, and have...

  • Sales Representative

    6 days ago

    Marietta, United States SGM Corporation Full time

    SRI Granite & Marble Corporation, located in Kennesaw, Georgia, is looking to hire a Sales Representative for Atlanta, Greater Atlanta, and beyond.SGM is a unique entity in the natural stone & man-made quartz arena in that all components of our team must have synergy amongst themselves, or the business simply will not properly flow.We all do our best to work...

  • Client Service Representative

    6 days ago

    Marietta, United States Insight Facilities Management Inc. Full time

    Job DescriptionJob DescriptionClient Service Representative (CSR)Job SummaryThe Client Service Representative handles inbound/outbound calls for clients and service providers, and accurately notates job details. Must have attention to detail and be able to work in a fast-paced environment. Representative will be responsible for dispatching jobs, obtaining...

  • Call Center Specialist

    6 days ago

    Marietta, United States Sequium Full time

    Job DescriptionJob DescriptionSequium Asset Solutions has immediate openings for Call Center Representatives.Qualified candidates will have a minimum of 1 years prior Call Center/Telemarketing experience handling high volume inbound and outbound phone calls.WORK SCHEDULE: MONDAY - FRIDAY PAID TRAINING, WE TEACH YOU TO BE SUCCESSFULHigh School Diploma or...

  • Member Solutions Representative

    6 days ago

    Marietta, United States Credit Union of Georgia Full time

    Job DescriptionJob DescriptionDescription:Are you looking for a rewarding career with an organization that puts people first? Credit Union of Georgia is looking for a talented Member Solutions Representative (MSR) to help our Johnson Ferry branch.The MSR provides support and service to members. This individual opens new accounts and provides information...

  • Implementation Specialist

    6 days ago

    Marietta, United States National Credit Center Full time

    National Credit Center Implementation Specialist in Las Vegas , Nevada This is an on-site role in Las Vegas, NV The Onboarding/Implementation Specialist is responsible for coordinating all post-sale onboarding activities via webinars for each new customer account procured by National Credit Center sales teams. This includes, but is not limited to,...

  • Business Development Representative

    6 days ago

    Marietta, United States PuroClean of East Cobb Full time

    Job DescriptionJob DescriptionBusiness Development OpportunityPuroClean of East Cobb is experiencing rapid growth, thanks to our proven insurance-first strategy. As a result, we are looking to bring on a Business Development professional to join our dynamic team.This is your chance to contribute to a thriving and customer centric organization, while having...

  • Entry Level Outside Sales Representative

    7 days ago

    Marietta, United States Sales Focus Inc. Full time

    Job DescriptionJob DescriptionSales Focus Inc., the pioneer in Sale Outsourcing is hiring entry level sales representatives. If your passion is sales, educating potential clients and working in a fast-paced, fun sales team, then we might be right for you!  $2500 Retention Bonuses first year!This is a great opportunity for an entry level sales representative...

  • Entry Level Outside Sales Representative

    6 days ago

    Marietta, United States Sales Focus Inc. Full time

    Job DescriptionJob DescriptionSales Focus Inc., the pioneer in Sale Outsourcing is hiring entry level sales representatives. If your passion is sales, educating potential clients and working in a fast-paced, fun sales team, then we might be right for you!  $2500 Retention Bonuses first year!This is a great opportunity for an entry level sales representative...

  • Sales Development Representative

    6 days ago

    Marietta, United States Aventis Systems, Inc. Full time

    Job DescriptionJob DescriptionJob OverviewThe Aventis Sales Development Representative is responsible for reestablishing and growing strong relationships with an assigned account base. S/he should be able to articulate the Companys value proposition and offerings to increase market share and brand loyalty. General business and customer relationship acumen...

  • Telemarketing Representative

    3 days ago

    Marietta, United States Cleanstar National Full time

    Job DescriptionJob DescriptionA commercial cleaning companyRemote work OK and OK if you live in another stateTasks:*Lead Generation1. Make calls to potential commercial customers from your home, to see if they need a bid for our services.2. Make calls to customers to follow up on a bid they have received from us, to see if they want to use us.3. Review and...

  • Patient Accounts Representative

    6 days ago

    Marietta, United States Pinnacle Orthopaedics Full time

    Job DescriptionJob DescriptionDescription:ASC Biller/Collector - responsible for single Specialty Surgery Center - billing/collections.RESPONSIBILITIES & DUTIESA) BillingCompletely understand and operate the A/R systemUnderstand payor profiles and fee scheduleAbility to accurately apply write-offs and adjustmentsAbility to apply CPT/ICD-10/HCPCS codes from...

  • Summer Program Coordinator

    2 days ago

    Marietta, United States Tommy Nobis Center Full time

    Job Description Position Summary: The Early Youth Employment Services (EYES) Summer Program Coordinator provides support in developing, scheduling and implementing the education and training services, metric development and program billing for EYES. This role supports the Instructor who teaches the EYES curriculum to high school and middle school students on...

  • Paraprofessional The Academy

    2 weeks ago

    Marietta, United States Tommy Nobis Center Full time

    Job DescriptionJob DescriptionPosition Summary:The Paraprofessional for The Academy at Tommy Nobis Center will be an integral part of an exciting program providing accelerated vocational education, training, and employment to young adults with disabilities who are transitioning out of High School and into the work environment. The Paraprofessional provides...

  • Summer Program Coordinator

    7 days ago

    Marietta, United States Tommy Nobis Center Full time

    Job DescriptionJob DescriptionPosition Summary:The Early Youth Employment Services (EYES) Summer Program Coordinator provides support in developing, scheduling and implementing the education and training services, metric development and program billing for EYES. This role supports the Instructor who teaches the EYES curriculum to high school and middle...

  • Spanish Speaking Customer Service

    2 weeks ago

    Marietta, United States Sequium Full time

    Job DescriptionJob DescriptionBilingual Call Center Representative (Spanish)Sequium Asset Solutions, a national leader in the Collections Industry, has immediate openings for Bilingual Call Center Representatives.We are seeking motivated individuals that will learn quickly. Successful candidates will be customer-focused team players who are dependable,...

  • Implementation Specialist

    2 days ago

    Marietta, United States CareerBuilder Full time

    National Credit Center Implementation Specialist in Las Vegas , Nevada This is an on-site role in Las Vegas, NV The Onboarding/Implementation Specialist is responsible for coordinating all post-sale onboarding activities via webinars for each new customer account procured by National Credit Center sales teams. This includes, but is not limited to,...

  • Collision Estimator

    2 weeks ago

    Marietta, United States Ed Voyles Automotive Group Full time

    Job DescriptionJob Description🚗 Collision Center Estimator Wanted: Join Our Dynamic Team!Are you passionate about the automotive industry? Do you possess a keen eye for detail and a strong work ethic? If so, we have the perfect opportunity for you!Position: Collision Center EstimatorCompany: Voyles Automotive GroupAbout Us: At Ed Voyles Collision Center,...

  • Senior Tax Associate

    2 weeks ago

    Marietta, United States Hire Resolve Full time

    Job DescriptionJob DescriptionHire Resolve's client, a well-established accounting and CPA firm, is seeking a highly skilled and motivated Senior Tax Associate with a CPA certification to join their team in Marietta GA. With a reputation for excellence and a commitment to client service, our client is a leading provider of tax and advisory services in...