Call Center Representative

3 weeks ago


Syracuse, United States Russell Tobin Full time

Position – Call Centre Representative

Location – East Syracuse, NY

Rate - $16 - $17/hour.

Position Type – Contract to hire.


Responsibilities

• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer

• Our number one goal is to get the homeowner connected with the dealer

• Provide customers with warranty information

• Product comparison

• Dealer referrals to distributors

• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives

• Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify

Requirements:

• Microsoft Office proficient

• Type 35-45 words per minute

• Excellent verbal and written communication skills

Shift

Schedule is Monday to Friday, 8am - 5pm

Education

HS Diploma/GED



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