Customer Support Representative/Holland Patent/Syracuse

1 week ago

Syracuse, United States Northland Communications Full time

**JOB TITLE:** Customer Support Representative **STATUS:** Non-Exempt

**DEPARTMENT:** Customer Support

**REPORTS TO:** Director of Customer Support

**FULL/PART-TIME:** Full-Time

**JOB SUMMARY:**

The Customer Support Representative is responsible for handling of all incoming calls that pertain to applications for or requests for service and other related tasks involving all services. In addition, they are responsible for directing incoming calls involving other Northland Communications products or services to the appropriate departments or personnel within the Company and providing support to other departments. The Customer Support Representative is responsible for writing orders with a high degree of accuracy and data entry into the billing system, while also handling a variety of concerns pertaining to Northland products and services

**JOB DUTIES:**

* Answer main phone lines within 2 rings, handle customer need, direct telephone calls to appropriate personnel, or take messages as requested for both Northland and Oneida County Rural Telephone customers.

* Comply with all industry regulations and order compliance filings for PSC and FCC. Including but not limited to CPNI, Red Flag, and porting requirements.

* Preparation & reconciliation of various monthly reports.

* Accounts Receivable

* Provide support to other departments and provide backup to others in Customer Support as needed.

* Perform order writing, order review, CCare data entry, data entry checking, billing duties and follow-up for all services.

* Prepare proposals, presentations, and contracts for business customers.

* Miscellaneous accounting tasks including processing overpayments, credit transfers and misapplied payments.

* Coordinate and assist with outside events

* Office administration, including but not limited to

* Payroll, ordering supplies, coffee and water, and processing invoices.

* Project Management of complex multi-site services orders, special project and product rollouts, as required.

* Perform collection function for company and handle customers with delinquent accounts on an as needed basis.

* All other duties and special projects as assigned

**SUPERVISORY RESPONSIBILITIES:** N/A

**EQUIPMENT AND MACHINES USED:**

* Ability to use the following equipment: computer, telephone, calculator, fax machine, photocopier.

* Ability to use the following software: Ccare, Reporting V2, Billing Reports- Accounting, Microsoft Word, Microsoft Excel, Microsoft Publisher, Outlook Explorer, Internet.

**MINIMUM JOB QUALIFICATIONS:**

* High School Diploma necessary

* Associate degree and/or a telecommunications background preferred

* Must be organized and have attention to detail

* Excellent communications skills

* Strong math skills

* Job rotation between offices may be required

* Valid Drivers License is required and valid transportation to attend work group meetings, customer meetings, and organizational meetings. Other limited travel may be necessary

**ACCOUNTABILITIES:**

* Quality provide exceptional customer service to potential and existing customers by consistently providing accurate information, issuing correct orders from requests for new/disconnect or changes to services including follow-up, meeting timely commitment dates and responding quickly to our customers needs.

* Teamwork interact effectively with peers, managers and customers in a professional manner. Responds to the needs of co-workers, managers and customers.

* Problem Solving demonstrating the ability to think objectively and independently to make decisions and consider the most effective way to accomplish tasks.

* Professionalism demonstrates personal integrity, adheres to company policies including dress code and personal use of company owned equipment and represents the company in a way that is consistent with the company philosophy/vision statement.

* Communication effectively communicates both written and orally to internal and external customers. Effectively listens and comprehends, demonstrates willingness to accept feedback, constructive criticism and apply as appropriate.

* Adaptability demonstrates a willingness to accept new job responsibilities and attend training sessions to further knowledge on Northland products and services.

* Reliability- follows instructions, completes all assignments accurately and timely.

* Organization demonstrates a high level of organization including planning and prioritizing work and consistently performing essential job functions (e.g., memo accounts, verifying contacts, etc.)

* Dependability de monstrates ow n dependability with satisfactory attendance and work ethics while performing all tasks in an accurate, professional and timely fashion.

**EMPLOYER'S DISCLAIMER:**

* All offers of employment are contingent on successful results from a background check. If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.

* All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

* This job description in no way states or implies that these are the only duties to be performed by the employee holding this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office.

* This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

* We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

  • Financial Aid Counselor

    7 days ago

    Syracuse, United States Syracuse University Full time

    The Financial Aid Counselor is part of a team that supports Syracuse University's effort to attract and retain qualified students by advising a diverse population of prospective and enrolled students and their parents on matters pertaining to financial aid and scholarships. Each counselor is responsible for a population of approximately 2,000 students....

  • Audiologist

    18 hours ago

    Syracuse, United States Syracuse Hearing Solutions Full time

    Audiologist? Syracuse Hearing Solutions has the job for you! We have expanded to two locations with state-of-the art equipment to better serve our patients and our team, and are looking for you to join us!Our highly patient-focused center represents a tremendous opportunity for a high-energy, compassionate Audiologist to provide hearing loss and tinnitus...

  • Audiologist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Syracuse, United States Syracuse Hearing Solutions Full time

    Audiologist? Syracuse Hearing Solutions has the job for you! We have expanded to two locations with state-of-the art equipment to better serve our patients and our team, and are looking for you to join us!Our highly patient-focused center represents a tremendous opportunity for a high-energy, compassionate Audiologist to provide hearing loss and tinnitus...

  • Temporary Academic Support Assistant

    Found in: Talent US C2 - 2 weeks ago

    Syracuse, United States Syracuse University Full time

    Job Description The Temporary Academic Support Assistant will play a significant role assisting student-athlete academic development. This position will afford the individual an opportunity to gain hands-on experience with respect to providing support services to student-athletes. Individuals in this role will work closely with Stevenson Educational Center...

  • Research Engineer and Lab Manager

    1 week ago

    Syracuse, United States Syracuse University Full time

    The Research Engineer and Lab Manager will provide high-level technical support including design, development, fabrication, utilization, and testing of specialized research equipment, environmental sensor packages, and prototype systems for research and development programs supported by the New York State Center of Excellence in Environment and Energy...

  • Cashier (Syracuse-Camillus)

    Found in: Lensa US P 2 C2 - 1 week ago

    Syracuse, United States Michaels Stores Full time

    Cashier (Syracuse-Camillus) page is loaded **Cashier (Syracuse-Camillus)** **Cashier (Syracuse-Camillus)** locationsSyracuse-3483 W Genesee St time typePart time posted onPosted Yesterday job requisition idR00125343 Store - SYRACUSE-CAMILLUS, NY**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the...

  • Cashier (Syracuse-Camillus)

    1 week ago

    Syracuse, United States Michaels Stores Full time

    Cashier (Syracuse-Camillus) page is loaded **Cashier (Syracuse-Camillus)** **Cashier (Syracuse-Camillus)** locationsSyracuse-3483 W Genesee St time typePart time posted onPosted Yesterday job requisition idR00125343 Store - SYRACUSE-CAMILLUS, NY**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the...

  • Surgical Sales

    1 week ago

    Syracuse, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionDescription: A major fortune 500 medical device manufacturer is looking to fill a Sales Representative position. Greater Syracuse territory. Unlimited commission plan plus bonuses, kickers and contests. All work related expenses are covered by the company. Extensive healthcare and retirement benefits packages. Superior...

  • Staff Psychologist I

    1 hour ago

    Syracuse, United States Syracuse University Full time

    The Counseling Center Staff Psychologist I is an 11 month full-time position that provides mental health and wellness services for the student population at Syracuse University. Specifically, the staff Psychologist I is responsible for the provision of short-term individual therapy, group therapy, crisis intervention, drop-in services, consultation,...

  • Assessment and Evaluation Specialist

    34 minutes ago

    Syracuse, United States Syracuse University Full time

    The Center for Online and Digital Learning at the College of Professional Studies of Syracuse University provides online course design and development support to various schools and colleges of the University. Reporting to the Executive Director of the Center, the Assessment and Evaluation Specialist is responsible for planning, coordinating, and...

  • Assessment and Evaluation Specialist

    2 hours ago

    Syracuse, United States Syracuse University Full time

    The Center for Online and Digital Learning at the College of Professional Studies of Syracuse University provides online course design and development support to various schools and colleges of the University. Reporting to the Executive Director of t Evaluation, Assessment, Valuation, Evaluation, Specialist, Healthcare, Skills

  • Veterinarian - Syracuse, NY

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Syracuse, United States Lyncourt Veterinary Hospital Full time

    Who we are:: Lyncourt Veterinary Hospital in Syracuse, NY is seeking an associate veterinarian to join our 3-doctor team. We are a full-service animal hospital that provides quality veterinary care for dogs and cats. We are fully equipped with digital radiograph as well as dental. This position offers a full time schedule with no after-hours appointments...

  • Seasonal Cashier

    1 week ago

    Syracuse, United States Michaels Stores Full time

    Seasonal Cashier (Syracuse-Camillus) page is loaded **Seasonal Cashier (Syracuse-Camillus)** locationsSyracuse-3483 W Genesee St time typePart time posted onPosted Today job requisition idR00121943 Store - SYRACUSE-CAMILLUS, NY**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting...

  • Recruitment Specialist

    1 week ago

    Syracuse, United States Syracuse University Full time

    The Recruitment Specialist will be a member of the ECS Recruitment Team and will work in support of meeting enrollment goals for undergraduate and graduate programs. Primary responsibilities will include recruiting prospective students, including on and off campus events and meetings with prospective students. Reporting to the Assistant Dean for Student...

  • Temporary Gameday Ticket Representative

    1 hour ago

    Syracuse, United States Syracuse University Full time

    The Dome Ticket Office is seeking applicants for Gameday ticket representatives sellers who have interest and/or knowledge of our events with the ability to represent the Dome in a positive manner. Applicants must be reliable and available to work sh Representative, Ticket, Customer Service, Retail, Education, Mobile

  • Director of Labor and Employee Relations

    Found in: beBee S US - 4 days ago

    Syracuse, United States Syracuse University Full time

    Syracuse University, a private research University in Central New York seeks to hire a talented professional to fill a leadership position for a University-wide Human Resources Department. This is an exceptional opportunity for an experienced professional to join a team dedicated to transforming the way in which HR supports the mission, vision, and academic...

  • Director of Labor and Employee Relations

    Found in: beBee jobs US - 4 days ago

    Syracuse, New York, United States Syracuse University Full time

    Syracuse University, a private research University in Central New York seeks to hire a talented professional to fill a leadership position for a University-wide Human Resources Department. This is an exceptional opportunity for an experienced professional to join a team dedicated to transforming the way in which HR supports the mission, vision, and academic...

  • Enrollment Coordinator

    6 days ago

    Syracuse, United States Syracuse University Full time

    Syracuse University’s D’Aniello Institute for Veterans and Military Families (IVMF) provides an exceptional experience to military connected individuals who need support navigating employment and entrepreneurship resources. The Enrollment Services Coordinators evaluate the individual’s goals, previous experience and readiness to commit in order to...

  • Associate Director Food Services

    2 hours ago

    Syracuse, United States Syracuse University Full time

    The Associate Director of Residential Dining will have ultimate responsibility for Residential Dining and will strive to meet student needs, control costs, drive meal plan revenue, and work with the Executive Chef to innovate and market residential dining to existing and prospective students. The Associate Director will provide tools and training to...

  • Branch Manager

    1 week ago

    Syracuse, United States Richelieu Hardware Full time

    We are currently seeking a Branch Managerto join our team of professionals in our Syracuse, NY location. **Company Overview** Richelieu is a leading North American distributor, importer and manufacturer of specialty hardware and complementary products. Its products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and...