Help Desk Specialist

4 weeks ago


Austin, United States Prosum Full time

Environment:

60% MAC

40% PC/Windwos


Austin Parking

Chase Tower Parking is $10/day and have a parking pass to give this consultant


Tickets and onsite troubleshooting

Dell is windows

Apple is Mac

Hardware is not worked on beyond troubleshooting

Software then will do the best to fix


hours 8-5

onsite 5 days- no weekends

duration: 6 months


JIRA Service Desk for ticketing (other tools are fine)


  • Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
  • Experience working in a call center handling tickets daily (30+)
  • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
  • Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
  • Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
  • Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages


  • Help Desk Specialist

    2 weeks ago


    Austin, United States Akkodis Full time

    At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range...


  • Austin, United States Akkodis Full time

    At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range...


  • Austin, United States Dunhill Professional Search Full time

    Help Desk SpecialistRemote - SATXSecret Clearance*Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the...


  • Austin, United States Dunhill Professional Search Full time

    Help Desk Specialist Remote - SATX Secret Clearance* Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the...

  • IT Specialist

    3 weeks ago


    Austin, United States DaBella Full time

    Description Do you possess a meticulous eye for detail, a passion for technical wizardry, and the charisma of a natural communicator? If so, this could be your perfect match. DaBella is seeking a full-time IT Specialist to join our team of growing leaders. The successful candidate will provide on-site and remote technical support to end users and execute...


  • Austin, United States UPLIFT Desk Full time

    UPLIFT Desk is hiring a Digital Performance Marketing Specialist to drive digital acquisition and retention marketing within Meta (Facebook, Instagram), LinkedIn, Reddit, and X (Twitter). You will be responsible for managing and optimizing paid digital campaigns to maximize ROI and achieve business objectives on behalf of our growing brand and established...


  • Austin, United States UPLIFT Desk Full time

    **Required Qualifications** - 2+ years of relevant Customer Service experience - Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one - Strong work ethic with a high level of empathy, energy, and enthusiasm - Communicate, both verbally and written, in a friendly, professional,...


  • Austin, United States University of Texas at Austin Full time

    Job Posting Title: Temporary Help Desk Specialist (UTemps) - Hiring Department: UTemp Pool - Position Open To: All Applicants - Weekly Scheduled Hours: 40 - FLSA Status: Non-Exempt - Earliest Start Date: Immediately - Position Duration: Expected to Continue Until Aug 30, 2024 - **Location**: UT MAIN CAMPUS - Job Details: General...


  • Austin, United States Apex Systems Full time

    JOB OBJECTIVEPerform complex end-user computer support in a help desk setting, assist with the deployment of new systems and providing technical support and assistance to employees on telecommunications and computer hardware, software and network operating system issues. Work under limited supervision with considerable latitude for the use of initiative and...


  • Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title:Temporary Help Desk Specialist (UTemps)—-Hiring Department:UTemp Pool—-Position Open To:All Applicants—-Weekly Scheduled Hours:40—-FLSA Status:Non-Exempt—-Earliest Start Date:Immediately—-Position Duration:Expected to Continue Until Feb 29, 2024—-Location:AUSTIN, TX—-Job Details:General Notes Only competitive applicants...


  • Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title:Temporary Help Desk Specialist (UTemps)—-Hiring Department:UTemp Pool—-Position Open To:All Applicants—-Weekly Scheduled Hours:40—-FLSA Status:Non-Exempt—-Earliest Start Date:Immediately—-Position Duration:Expected to Continue Until Feb 29, 2024—-Location:AUSTIN, TX—-Job Details:General Notes Only competitive applicants...


  • Austin, United States Uplift Desk Full time

    **Sales & Customer Service Associate** **Department:** Sales Operations **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk...


  • Austin, United States Uplift Desk Full time

    **Sales & Customer Service Associate** **Department:** Sales Operations **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk...

  • Sales Manager

    5 days ago


    Austin, United States Uplift Desk Full time

    Job DescriptionAre you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...


  • Austin, United States University of Texas at Austin Full time

    tendersglobal.net Job Posting Title: Temporary Help Desk Specialist (UTemps) —- Hiring Department: UTemp Pool —- Position Open To: All Applicants —- Weekly Scheduled Hours: 40 —- FLSA Status: Non-Exempt —- Earliest Start Date: Immediately —- Position Duration: Expected to Continue Until Feb 29, 2024 —- Location: AUSTIN, TX —- Job...

  • Sales Manager

    4 days ago


    Austin, United States Uplift Desk Full time

    Job Description Are you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...

  • Sales Manager

    14 hours ago


    Austin, United States Uplift Desk Full time

    Job Description Are you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...


  • Austin, United States University of Texas at Austin Full time

    Job Posting Title: Temporary Help Desk Specialist (UTemps) ---- Hiring Department: UTemp Pool ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 30, 2024 ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes...


  • Austin, United States The University of Texas at Austin Full time

    Job Posting Title: Temporary Help Desk Specialist (UTemps) ---- Hiring Department: UTemp Pool ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 30, 2024 ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes...


  • Austin, United States The University of Texas at Austin Full time

    Job Posting Title: Temporary Help Desk Specialist (UTemps) ---- Hiring Department: UTemp Pool ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 30, 2024 ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes...