Help Desk Specialist

2 weeks ago


Austin, United States Akkodis Full time

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.


Akkodis is seeking an Help Desk Specialist for a long-term position with a client:


  • Position: Help Desk Specialist (Day One Onsite)
  • Rate: $16/hr - $18/hr (DOE)
  • Visa - GC/USC Only
  • Location: Austin, TX (Day One Onsite)


JOB DESCRIPTION:


Experience and Education:

Responsibilities:

  • Answers user inquiries via phone or remote session regarding computer software and hardware operation to resolve problems; provides technical support using interpersonal communication techniques.
  • Uses software tools for remote management, troubleshooting, asset management, patch management and anti-virus.
  • Participates in dispatch rotation for helpdesk tickets.
  • Installs and performs various repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Records daily data communication transactions, problems, remedial action taken, and installation activities.
  • Completes evaluations of software or hardware and recommends improvements or upgrades.
  • Resets user account passwords.
  • Sets up equipment for employee use and ensures proper installation of cables, operating systems and appropriate software.
  • May create Active Directory user accounts.
  • May create Microsoft Exchange mailboxes and distribution groups.
  • May prepare, edit, and distribute documentation, training materials, and procedures.
  • May train users in the proper use of hardware and software.
  • Participates in special projects and performs other duties as assigned.
  • Active Directory.
  • Microsoft Exchange.
  • Help desk environments.
  • Methods and equipment used in information systems support and maintenance.
  • Basic computer concepts.
  • Applicable computer software applications and hardware.


If you are interested in this Help Desk Specialist role, please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please get in touch with Wasim Akram at Wasim.akram@akkodisgroup.com


Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit


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