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Phone Support Technician
5 months ago
This Jobot Job is hosted by: Kal Mayer
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $30 - $30 per hour
A bit about us:
Join a leading company that has been an innovator in the metal-working industry, offering a range of cutting-edge technologies and services. We pride ourselves on our reliable solutions, superior service, and advanced software solutions. Our commitment to excellence and innovation is evident in our global reach and dedicated team across the US and world. We operate in over 50 countries, always striving to exceed our customers' expectations.
Why join us?
Job Posting: Service Support Technician
About Us:
Join a leading company that has been an innovator in the metal-working industry, offering a range of cutting-edge technologies and services. We pride ourselves on our reliable cutting solutions, superior service, and advanced software solutions. Our commitment to excellence and innovation is evident in our global reach and dedicated team of nearly 1,000 employees across five main locations. We operate in over 50 countries, always striving to exceed our customers' expectations.
Why Join Us:
Global Impact: Be part of a team that sets worldwide standards in the thermal cutting industry.
Innovation and Collaboration: Engage in the development of smarter, faster, and more reliable solutions, adding value to our customer experiences.
Growth and Learning: Opportunities to work closely with customers and technology partners, enhancing your skills in predictive maintenance software and automation technologies.
Inclusive Culture: Thrive in an environment that fosters open and honest dialogue with customers and colleagues.
Full Benefits: Medical / Dental / Vision / 401k
Job Details
This position is an in-office, fully on-site customer service role. It involves technical knowledge of field service support as it relates to mechanical/electrical CNC machinery.
Responsibilities:
Provide equipment troubleshooting and support to customers and Field Service Engineers via telephone and/or visual/virtual service.
Assist in part identification for customers, distributors, and other internal teams.
Maintain service ticket tracker with accurate and timely data.
Assess customer situations to determine necessary on-site resources.
Contribute to technical bulletins and internal knowledge base.
Collaborate effectively with customers and team members.
Interpret and utilize engineering drawings.
Qualifications:
High School Diploma or equivalent; two-year technical training preferred.
Background in machinery or industrial equipment industry.
Proficient in reading bills of material, schematics, and assembly drawings.
Competent in mechanical and electrical assemblies.
Familiar with Windows operating systems.
Strong communication skills, both written and oral.
Exceptional telephone etiquette and customer service skills.
Ability to multi-task and maintain a calm demeanor.
Adherence to office etiquette and protocol.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
