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Information Technology Support Technician
2 months ago
IT Support Technician
Location: Milwaukee, WI / Chicago IL
Reports to: zizzl CTO
Background: zizzl exists to unleash the job creating growth potential of small and mid-sized companies. Good jobs change lives. Our vision is to change 5,000 lives over the next 10 years through the creation of 5,000 good paying, family friendly, enriching jobs in Milwaukee.
We achieve this by helping clients maximize benefit savings, eliminating administrative overload and helping their employees have a better day. Providing them with best-in-class software and responsive service that reflects our core values, we free them to build stronger cultures that foster innovation and job creating growth.
Our strategy to win and keep clients is to be known and recommended for world class software and service along with savings on attractive benefit packages.
Role Summary:
zizzl health’s IT Support Technician will provide technical support to our internal staff. In addition, this person will assist with technology-related onboarding activities for new employees. The ideal candidate will have experience in setting up Windows PCs, setting up and maintaining wireless networks and supporting VoIP phone systems. The candidate should also have excellent communication skills and be able to work well in a team environment. The role will work out of zizzl health’s Milwaukee office and will visit the Chicago office several times each month.
Responsibilities:
- Procure and configure PCs for new employees.
- Manage the company’s wireless network.
- Onboard and offboard employees into and out of the company’s IT systems such as Microsoft Office, Teams, Azure DevOps, email, etc.
- Manage the company’s software licenses and identify areas for potential cost savings.
- Maintain the company’s phone system.
- Interface with clients to guide them through the process of maintaining DNS zones.
- Maintain the company’s SSL certificates.
- Monitor and report on employees’ software licensing, PC aging, antivirus status and other metrics.
- Troubleshoot and resolve employees’ technical issues related to hardware, software, and network connectivity.
- Maintain the company’s printers, copiers and scanners.
- Forecast the company’s future IT needs and provide quarterly updates/recommendations.
- Document all support requests and resolutions in our ticketing system.
- Provide technical support to employees via phone, email, instant messaging or in-person.
- Maintain a high level of customer satisfaction by providing timely and effective support.
Requirements:
- 2+ years of experience in an IT support role.
- Strong knowledge of Windows operating systems and Microsoft Office applications.
- Experience with troubleshooting personal computing hardware issues.
- Experience with managing domain hosts (GoDaddy, etc.), DNS zones and SSL certificates.
- Experience with remote desktop support tools such as TeamViewer or LogMeIn.
- Experience with other common business applications such as SalesForce, Zoho, Zoom, Microsoft Office/Teams and Quickbooks.
- Experience with maintaining phone systems.
- Excellent communication skills and ability to work well in a team environment.
