Call Center Representative

3 weeks ago

Columbia, United States US Tech Solutions, Inc. Full time

Job Title: Call Center Representative

Location: Columbia SC 29229

Duration: 9+ Months

Job Description:

· Training is 8:00-4:30 Monday- Friday, after training the shift will be 9:30-6. During the contract, trainees can be assigned any 8-hr. shift between 8:00am-8:00pmThe assigned shift will be 8 hours between the hours of 8am and 8pm.

· Contract ONLY

· No Interviews

· Onsite training last about 6-8 weeks with the option to work remote based on performance.

· Once they are remote, they should live close enough to report to the office if they experience any outages in their home or asked to return onsite to our Percival office.

· Client will provide equipment. We would like everyone to start on the same date. There is only ONE class. there will be no starts after 7/1. No exceptions.

· Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise. We are not looking for candidates who do not have Data entry experience, insurance/medical office experience, Microsoft Office experience or the ability to adapt to changes as they arise.

· We would like the candidate to have the following soft skills: good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies. Our Team is dedicated to training our future Customer Service Advocates to be professional and knowledgeable. Please ensure there are no stagger starts.

· Please ensure candidates who have vacation time or days they will miss training are not placed in this class. The expectation is no time missed during training.

· Ensure all background are met prior to onboarding.

Responsibilities:

· Initiates or processes adjustments or performs other research as needed to resolve inquiries.

· Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

· Provides feedback to management regarding customer problems, questions and needs.

· Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

· Follows through on complaints until resolved or reports to management as needed.

· Maintains basic knowledge of quality work instructions and company policies.

· Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.

· Maintains all departmental productivity, quality, and timeliness standards.

· Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Experience:

· 2 years-of customer service or call center experience.

Skills:

· Excellent verbal and written communication skills.

· Strong human relations and organizational skills.

· Ability to handle high stress situations.

· Good judgment skills.

· Strong customer service skills.

· Ability to learn and operate multiple computer systems effectively and efficiently.

Education:

· High School Diploma or equivalent Required


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