Call Center Representative

2 weeks ago


Columbia, United States US Tech Solutions Full time

Job Title: Call Center Representative

Location: Columbia SC 29229

Duration: 3+ month's Contract

Job Description:

Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Responsibilities:

65% Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.

15% Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.

10% Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.

5% Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.

5% Assist with the training of new employees and cross training of coworkers.

Experience:

1 Year Customer service or claims processing experience

Skills:

Strong oral and written communication skills. Proficient in spelling, punctuation, and grammar. Strong organizational, analytical, and customer service skills. Ability to handle high stress situations. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Microsoft Office. Preferred Skills and Abilities: Ability to persuade, negotiate or influence. Preferred Software and Other Tools: Knowledge of database software. Work Environment: Typical office environment.

Education:

Required Education: High School



  • Columbia, United States Maryland Primary Care Physicians Full time

    **Call Center Representative** Family Practice office in Columbia, MD has an opening for a Full-Time Call Center Representative. Must have experience working in a fast paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic....


  • Columbia, United States The Adecco Group Full time

    Adecco is assisting their client with their search for Second Shift. Call Center Agents. Type: 40 hrs/wk. Contract. Start Date: Within the next few weeks. Location: Flexible / Not In Office. Pay: $15.00 to 15.00/hr. Important Shift Information: Call Center, Representative, Customer Service, Retail, Staffing, Information


  • Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Representative Location: Columbia, SC Duration: 6+ months (Possible contract to hire) Job Description: · Contract To Hire Monday-Friday, 8am-6pm, Must Be Able To Work An 8 Hour During Those Times Onsite, With A Potential For Remote. · Will Provide Equipment Must Be Local Candidates Select. Direct Offer Based On Resume ...


  • Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Representative Location: Columbia, SC Duration: 6+ months (Possible contract to hire) Job Description: · Contract To Hire Monday-Friday, 8am-6pm, Must Be Able To Work An 8 Hour During Those Times Onsite, With A Potential For Remote. · Will Provide Equipment Must Be Local Candidates Select. Direct Offer Based On Resume ...


  • Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Representative Location: Columbia SC 29229 Duration: 9+ Months Job Description: · Training is 8:00-4:30 Monday- Friday, after training the shift will be 9:30-6. During the contract, trainees can be assigned any 8-hr. shift between 8:00am-8:00pmThe assigned shift will be 8 hours between the hours of 8am and 8pm. · Contract...


  • Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Representative Location: Columbia SC 29229 Duration: 9+ Months Job Description: · Training is 8:00-4:30 Monday- Friday, after training the shift will be 9:30-6. During the contract, trainees can be assigned any 8-hr. shift between 8:00am-8:00pmThe assigned shift will be 8 hours between the hours of 8am and 8pm. · Contract...


  • Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Representative Location: Columbia SC 29229 Duration: 3+ month’s Contract Job Description: · Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to...


  • Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Representative Location: Columbia SC 29229 Duration: 3+ month’s Contract Job Description: · Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to...


  • Columbia, United States Kleen Rite Full time

    Job Type Full-time Description Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are seeking a dedicated and experienced Customer Care Representative to join our team in an inbound call-center environment. The ideal candidate will have a consistent work history, have proven experience in...


  • Columbia, United States Conduent Incorporated Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Columbia, United States Conduent Incorporated Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...


  • West Columbia, United States US Tech Solutions Full time

    Job Title: Call Center Representative Location: Columbia SC 29229 Duration: 9+ Months Job Description: · Training is 8:00-4:30 Monday- Friday, after training the shift will be 9:30-6. During the contract, trainees can be assigned any 8-hr. shift between 8:00am-8:00pmThe assigned shift will be 8 hours between the hours of 8am and 8pm. · Contract...


  • West Columbia, United States US Tech Solutions Full time

    Job Title: Call Center Representative Location: Columbia SC 29229 Duration: 9+ Months Job Description: Training is 8:00-4:30 Monday- Friday, after training the shift will be 9:30-6. During the contract, trainees can be assigned any 8-hr. shift between 8:00am-8:00pmThe assigned shift will be 8 hours between the hours of 8am and 8pm. Contract ONLY ...


  • Columbia, United States Kleen-Rite Corp. Full time

    Description: **Customer Service & Inbound Call-Center Experience Required.** Your primary responsibilities will include handling incoming customer inquiries, resolving issues, and ensuring customer satisfaction. This position offers long-term employment opportunities for individuals committed to excellence and growth. **Essential Responsibilities** -...


  • Columbia, United States Kelly Services, Inc. Full time

    We get it: job searching takes time and attention. At Kelly, were here to make it a whole lot easier for you. Were seeking a Customer Service/ Call Center Representative to work at a premier client in Columbia, SC. This opportunity could be the on Customer Service, Call Center, Retail, Staffing, Customer


  • Columbia, United States Conduent State Healthcare, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Columbia, United States StorageMart Full time

    Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K. Responsible for handling inbound and outbound calls as trained and in a timely manner. As a sales representative, you will be...


  • Columbia, United States Kelly Full time

    We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a Customer Service/Call Center Representative to work at a premier client in Columbia, SC. This opportunity could be the one you’ve been looking for. Salary/Pay Rate/Compensation:   $13-$16 Why you should apply to be a...


  • West Columbia, United States Conduent State Healthcare, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Columbia, United States State of South Carolina Full time

    Job Responsibilities The South Carolina Judicial Branch invites applications for Call Center Specialist I in Information Technology, Applications Support. The Call Center Specialist I is an entry level position in the SCJB Information Technology Call Center, that provides assistance to users of the statewide technology services developed by the Judicial...