Bilingual Customer Service Representative

2 weeks ago

Atlanta, United States StubHub Full time

Bilingual Customer Service Representative - Spanish (Atlanta, GA)


StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.


StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.


About The Opportunity:


The Seller Operations Team works with our global customers to ensure ticket fulfillment and to provide top-level support to our global network of customers. We are interested in someone who thrives as part of a team in problem-solving and a fast-paced environment. You will learn the important aspects of the day-to-day work within our Seller Operations Team, and its supporting departments.


This Full-Time position may require weekend, holiday, daytime, and/or evening hours.


This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.


What You'll Do:


  • Met expected KPI’s
  • Make analytical, policy and process-based decisions
  • Challenge processes, bringing ideas for continuous improvement
  • Provide a strong quality focused customer experience - giving quick, accurate, and friendly service, both internally and externally
  • Take ownership and responsibility to get tasks completed on time
  • Work on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPI’s
  • Flexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakage
  • Build lasting relationships with customers, and other teams


Who You Are:


  • Bilingual or Native Fluency in Spanish
  • Attention to Detail - Ability to look at the bigger picture, identifying patterns and flaws
  • Communication Skills - Outstanding written and oral communication skills
  • Ownership - Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever applicable
  • Problem Solving - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions
  • Quick Learner - Learning and adapting to new technologies and tools
  • Relationship Building - Using interpersonal skills to network in an effective way, educating customers regarding our tools and procedures, and building lasting customer and colleague relationships
  • Time Management - Organized and reliable, prioritizing, working well under pressure to meet deadlines
  • Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests
  • Positive Attitude - A sense of humour and positive “make-it-work” attitude
  • Policy-Driven - Impartial and objective with a policy-oriented mindset
  • Results Driven - Strong work ethic with a "can-do" attitude


What We Offer:


  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.


About Us:


StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.


We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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