Service Desk Administrator

2 weeks ago


Durham, United States Bee Talent Solutions Full time

We are looking for a Service Desk Administrator I for our client in Durham, NC.


The Service Desk Administrator I is responsible for coordinating, diagnosing, and troubleshooting internal employee issues with technology.

  • Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
  • Provides timely resolution of problems or escalation on behalf of customers to appropriate technical personnel.
  • Provides case status updates to management and end-users.
  • Supports and maintains effective relationships with users.
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.


The Service Desk Administrator I is responsible for supporting end-user technologies for the users as well as providing onsite support for the offices. The position supports all company standard systems, applications, and software; including, but not limited to:

  • Microsoft Windows 10
  • Apple OSX
  • Microsoft Office 365
  • Anti-virus software
  • Software VPN
  • Mac and Windows laptops and workstations
  • RingCentral VOIP Software
  • Printers, MFP, and Fax devices
  • Polycom and Zoom Video Conferencing technologies


Responsibilities:

  • Receives requests through the IT ticketing system, via email, Slack, or phone for assistance on computer related problems including network, hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or refers to appropriate technical staff as appropriate, trains users in resolving problems.
  • Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems; installs, moves /relocates, and configures software for new users; Install, configure, and patch various operating systems (Windows 10, OSX) for laptops /desktops; manage hardware and software asset lists
  • Ensures quality customer service to the staff; ensures proper and accurate feedback on technical problems; and coordinates communication between user and IT staff
  • Utilizes and maintains ticket tracking systems, software, and related systems to ensure efficient help desk and customer service operations, maintains forms, documentation, and logs
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions
  • Ensures conformance with established IT and company policies and procedures; recommends improvements in workflow, procedures, and use of equipment and forms; implements improvements as approved; and provides on-call support


Required Qualifications:

  • Good communication and people skills
  • Troubleshooting skills for Windows/Mac-based platforms, smartphones, and A/V equipment Willingness to learn, develop, and contribute in a fun, fast-paced environment
  • Self-starter that brings both interpersonal skills and creative problem-solving skills


Preferred Qualifications:

  • VMware ESXi/Horizon experience
  • JIRA and Confluence experience
  • Office365 experience or exposure on the administrative side Knowledge of domain management applications
  • Demonstrated knowledge of networking and hardware standards
  • Solid understanding of security concepts, principles, and practices
  • A+/Microsoft certification preferred (or working towards)



  • Durham, United States Bee Talent Solutions Full time

    We are looking for a Service Desk Administrator I for our client in Durham, NC.The Service Desk Administrator I is responsible for coordinating, diagnosing, and troubleshooting internal employee issues with technology. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network...


  • durham, United States Bee Talent Solutions Full time

    We are looking for a Service Desk Administrator I for our client in Durham, NC.The Service Desk Administrator I is responsible for coordinating, diagnosing, and troubleshooting internal employee issues with technology. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network...


  • Durham, North Carolina, United States Sport Durst Automotive Group Full time

    Job Description:Sport Durst Automotive Group is a leading automotive dealership that prides itself on providing exceptional customer service. We are seeking a talented Front Desk Representative to join our team and assist with administrative tasks, customer inquiries, and sales support.Responsibilities:* Handle customer calls, respond to inquiries, and...


  • Durham, North Carolina, United States Bee Talent Solutions Full time

    We are looking for a talented Technology Service Desk Agent to join our team at Bee Talent Solutions. As a Technology Service Desk Agent, you will be responsible for providing technical support and assistance to employees with various issues related to technology.The ideal candidate will have excellent communication and problem-solving skills, as well as a...


  • Durham, North Carolina, United States Accor North America Full time

    About UsAt 21c Museum Hotel, we pride ourselves on delivering an unparalleled level of service to our guests. As part of Accor North America, we are committed to upholding the highest standards of quality and excellence in all aspects of our operations.Key ResponsibilitiesManage front desk operations, ensuring efficient check-in and check-out processes, and...

  • Customer Service

    1 month ago


    Durham, United States MDO Holdings Full time

    Job DetailsJob LocationUniversity Hill - Durham, NCPosition TypePart TimeJob ShiftAnyJob CategoryCustomer ServiceDescriptionAbout O2 Fitness:O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to...

  • Customer Service

    2 days ago


    Durham, United States MDO Holdings Full time

    Job DetailsJob LocationUniversity Hill - Durham, NCPosition TypePart TimeJob ShiftAnyJob CategoryCustomer ServiceDescriptionAbout O2 Fitness:O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to...


  • Durham, United States MCNC Full time

    Job Summary The Service Desk Analyst will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries. Analysts will manage client calls, chats, and emails, documenting each interaction in MCNC’s ServiceNow ticketing system to ensure issues are tracked and resolved. When necessary,...


  • Durham, United States MCNC Full time

    Job DescriptionJob DescriptionJob SummaryThe Service Desk Analyst will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries. Analysts will manage client calls, chats, and emails, documenting each interaction in MCNC’s ServiceNow ticketing system to ensure issues are tracked and...


  • Durham, United States MCNC Full time

    Job Summary The Service Desk Analyst will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries. Analysts will manage client calls, chats, and emails, documenting each interaction in MCNC’s ServiceNow ticketing system to ensure issues are tracked and resolved. When necessary,...


  • Durham, United States MCNC Full time

    Job Summary The Service Desk Analyst will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries. Analysts will manage client calls, chats, and emails, documenting each interaction in MCNC’s ServiceNow ticketing system to ensure issues are tracked and resolved. When necessary,...

  • Front Desk Associate

    3 weeks ago


    Durham, North Carolina, United States MDO Holdings Full time

    About O2 FitnessO2 Fitness offers a unique approach to health and wellness, providing members with a comprehensive fitness experience that includes top-notch equipment, personal training, and group exercise classes.Job DescriptionWe are looking for a highly organized and detail-oriented Front Desk Associate to join our team. As a key member of our front desk...

  • Front Desk Associate

    18 hours ago


    Durham, United States ManpowerGroup Full time

    Our client, is seeking a Front Desk Associate to join their team. As a Front Desk Associate, you will be part of the Administration team.The ideal candidate will have great communication skills, time management, willingness to learn, and an eagerness to assist which will align successfully in the organization. **Job Title: Front Desk...


  • Durham, North Carolina, United States Dukehealth Full time

    Primary Role: The manager provides communication and direction in the support and maintenance of the Customer Support function and maintains liaison with DHTS management and customer representatives.About Duke Health Technology Solutions: Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the...


  • Durham, North Carolina, United States Dukehealth Full time

    About Duke Health Technology SolutionsDuke Health Technology Solutions is a team dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. We're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Our goal is to...


  • Durham, United States MCNC Full time

    Job Summary The Associate Service Desk Analyst will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries. Analysts will manage client calls, chats, and emails, documenting each interaction in MCNC’s ServiceNow ticketing system to ensure issues are tracked and resolved. When...


  • Durham, United States MCNC Full time

    Job DescriptionJob DescriptionJob SummaryThe Associate Service Desk Analyst will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries. Analysts will manage client calls, chats, and emails, documenting each interaction in MCNC’s ServiceNow ticketing system to ensure issues are...

  • Help Desk Specialist

    4 weeks ago


    Durham, North Carolina, United States NC Farm Bureau Full time

    We are looking for a Help Desk Specialist to provide top-notch support to our customers. This role involves responding to customer inquiries, resolving technical issues, and providing solutions to complex problems.The estimated salary for this position is $40,000 - $50,000 per year, based on experience and location.This position requires the following...


  • Durham, North Carolina, United States 21c Museum Hotels Full time

    We are seeking a detail-oriented Auditor and Front Desk Supervisor to join our team at 21c Museum Hotels. As an Auditor, you will be responsible for ensuring the accuracy of financial records and identifying areas for improvement.As a Front Desk Supervisor, you will provide exceptional customer service, handle guest requests, and maintain a positive...

  • IT Help Desk Expert

    6 days ago


    Durham, North Carolina, United States MCNC Full time

    About This Role">We are seeking an IT Help Desk Expert to join our team. As a key member of our help desk team, you will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries.">You will be responsible for managing client calls, chats, and emails, documenting each interaction in...