KellyMitchell Group | Fraud Specialist | overland park, ks

6 days ago


overland park, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a Fraud Specialist to join their team This position is located in Overland Park, Kansas.


Duties:

  • Conduct in-depth analysis and investigations to identify and manage fraudulent activities, including customer authentication and compliance with fraud policies across business channels
  • Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and address violations of fraud policies
  • Evaluate fraud trends related to fraudulent orders and identity theft and recommend preventive measures
  • Perform research, draw conclusions, and notify appropriate internal staff for customer verification or legal action
  • Investigate and respond to fraud escalations while improving fraud-related processes and procedures
  • Participate in developing and implementing policies and procedures to deter fraudulent usage
  • Take inbound calls and referrals from victims of fraudulent activities and provide guidance to resolve issues
  • Review documents and utilize internal and external tools to validate identity and assess fraud risks


Desired Skills/Experience:

  • High school diploma or equivalent required; some college coursework preferred
  • 1+ year(s) of relevant experience in fraud management, customer service, or a call center environment
  • Proficiency in operating a computer in a Windows-based environment, including navigating multiple screens and programs simultaneously
  • Strong phone communication skills, including excellent conversational English and active listening
  • Experience with tools like Slack for team communication and document review for identity validation
  • Must be able to work a flexible schedule, including nights, weekends, and holidays


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered


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