IT Change Manager

Found in: Appcast US C2 - 6 days ago


Harrisburg, United States e&e Technical Consultants, LLC Full time

e&e is seeking an IT Change Manager for a hybrid contract opportunity in Harrisburg, PA

The Change Manager will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Responsibilities:

• Develop change management strategies as required, incorporating change management approach, stakeholder management, communication, training and readiness assessments

• Manage daily change activities and provide guidance on the change management process.

• Facilitate Change Advisory Board Meetings. Responsibilities include:

o Planning, scheduling, managing and chairing CAB meetings. Includes creation of agenda’s and meeting minutes.

o Deciding appropriate stakeholders for the CAB meetings

o Selecting CRQ’s for review at CAB meetings, based on the change policy

o Circulating CRQ’s in advance of CAB meetings to allow prior consideration

o Selecting successful and failed changes for review at CAB meetings

• Reviews and audits changes for compliance with the ISTO’s Change Management Processes.

• Coordinating interfaces between change management and other processes – especially service asset and configuration management and release and deployment management.

• Conduct impact analyses, assess change readiness and identify key stakeholders.

• Apply a structured methodology and lead change management activities.

• Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements driving the appropriate organizational behaviors.

• Collate Change records from multiple vendors and review for conflicts and collisions

• Create and implement training strategies.

• Create and implement communication plan(s)

• Prepare communication materials, including presentations and written communications identified within the communication plan(s)

• Prepare ad hoc communication materials as required

• Play a vital role in helping the organization to identify gaps and develop remediation plans and documented procedures to elevate PennDOT’s Change management maturity

Requirements:

Minimum of 1-2 years' experience with Remedy (version 7.6.04), including the Change Management Module, or equivalent ITSM tool-Required

Understanding of IT Service Management (ITIL certifications, a plus)-Required

Working knowledge of Change and Release Management methods, tools, terminology and industry practices-Required

Strong understanding of IT Change Management, configuration management and service level management principles and practices-Required

Excellent communication skills listening, verbal and written, including meeting management and facilitation-Required

Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles-Required

Excellent organization skills w/proven ability to manage multiple assignments/priorities successfully, being detail-oriented, delivering high quality-Required

Excellent organization skills + detail-oriented-Required

ITIL Expert Certification


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