Training Specialist

3 weeks ago


Durham, United States Atlas Data Systems Full time
Job Title: Training Specialist
Job Location: Research Triangle Park, NC
Job Duration: 12 Months of Contract


Job Description
Responsibilities

• Facilitate Salesforce trainings in an engaging manner utilizing research-based education principles
• Create supporting content such as job aids and consult on e-learning design
• Host virtual office hours with sales reps to answer questions and provide further guidance
• Facilitate virtual trainings for application updates and enhancements
• Attend or host ticket review
• Host virtual Champion (pilot users) feedback sessions
• Create challenges, competitions, or appreciation events to drive adoption
• Provide backup to the Salesforce support desk
• Communicate with digital solutions team regarding enhancements and further trainings
• Provide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resources

Required Experience
• 5-10 years of facilitation experience
• 2 or more years' experience using or training Salesforce or other robust CRM
• Experience managing projects
• 5 or more years' experience in sales
• Background in instructional design is preferred

Characteristics of an ideal candidate
• Eager to learn and teach
• Passionate about facilitation
• Willingness to travel for in-person trainings and meetings (approx. 30%)
• Detail oriented
• Ability to learn new technology as it supports the training need
• Self-starter and dedicated
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