Salesforce Training Specialist

3 weeks ago


Durham, North Carolina, United States Stefanini Full time

Stefanini Group is hiring

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Open to W2 candidates


We are hiring a Salesforce Training Specialist for a key client of ours in the chemical manufacturing industry. This is a 100% remote position but also with travel expected up to 60% of the time. In this role you will be responsible for providing training and process support for a key client training initiative. You will develop training materials and conduct both virtual and face-to-face training sessions for company employees. You will also identify process change impact and educate users accordingly. A self-starter is needed to lead and coordinate training support with corporate colleagues in the USA and in Mexico. Knowledge of Salesforce CRM and Adobe Learning Manager LMS is key.

Responsibilities

Facilitate Salesforce trainings, both virtually and in-person, in an engaging manner utilizing research-based education principlesCreate supporting content such as job aids and consult on e-learning designHost virtual office hours with sales reps to answer questions and provide further guidanceFacilitate virtual trainings for application updates and enhancementsAttend or host ticket reviewHost virtual Champion (pilot users) feedback sessionsCreate challenges, competitions, or appreciation events to drive adoptionProvide backup to the Salesforce support deskCommunicate with digital solutions team regarding enhancements and further trainingsProvide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resources

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