Customer Experience Specialist

3 weeks ago


Cary, United States Accreditation Commission for Health Care (ACHC) Full time

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.


Responsibilities include:

  • Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
  • Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
  • Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
  • Reads and understands all program standards and accreditation policies and procedures.
  • Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
  • Revises policies and control documents, as assigned.


Job Requirements:

  • Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
  • Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
  • Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
  • Strong oral and written communication skills a must, as are attention to detail and organizational skills.


This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.


At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.


Accreditation Commission for Health Care is an Equal Opportunity Employer.



  • Cary, United States BetaNXT Inc Full time

    Job DescriptionJob DescriptionMediant, a BetaNXT company, provides investor communications technology and technology-enabled solutions to banks, brokers, corporations, funds and investment managers.  Mediant’s innovative technology ensures regulatory compliance and creates opportunities to strengthen shareholder and client engagement.    Customer...


  • Cary, United States Inn-Flow Full time

    CUSTOMER SUCCESS SPECIALIST Location Raleigh, NC area, requiring the candidate to be in or willing to relocate to this area. About the Job As a Customer Success Specialist, your primary responsibility is to ensure the satisfaction and success of our customers. You will serve as a point of contact, assisting customers with their inquiries, resolving issues,...


  • Cary, United States Inn-Flow Full time

    CUSTOMER SUCCESS SPECIALISTLocationRaleigh, NC area, requiring the candidate to be in or willing to relocate to this area.About the JobAs a Customer Success Specialist, your primary responsibility is to ensure the satisfaction and success of our customers. You will serve as a point of contact, assisting customers with their inquiries, resolving issues, and...


  • Cary, United States Crescent Electric Supply Company Full time

    As the Customer Experience Supervisor, you will develop the standardization and optimization of processes that drive the Customer Experience with their Inside Sales team and will adhere to the metrics that have been developed to measure these outcomes in relation to our organizational goals. In this role, you will oversee three critical workstreams:...


  • Cary, United States Petco Full time

    Provide optimal guest experience services.- Assist guests in the proper selection of merchandise in accordance with their identified needs.- Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.- Perform cas Guest Experience, Guest, Seasonal, Specialist, Store Leader, Merchandise, Retail


  • Cary, United States Petco Animal Supplies, Inc. Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values ca Guest Experience, Guest, Seasonal, Specialist, Store Leader, Animal, Retail


  • Cary, United States Lee Partners Incorporated Full time

    **Benefits**: - Flexible schedule - Health insurance - Opportunity for advancement - Training & development Lee Partners is seeking a Customer Outreach Specialist to join our team. Our goal is to engage as many people as possible, while using a direct approach, and by creating meaningful connections with our environment. **Responsibilities**: -...


  • Cary, United States Atticus LLC Full time

    Senior Account Specialist, Customer Excellence: Atticus About Us American-owned and independently operated, Atticus is driven by grassroots experience and an unwavering commitment to operational excellence, helping U.S. retail distribution protect their livelihood. Our expanding portfolio of branded-generic pesticides is spread across two market platforms:...


  • Cary, United States DICK'S SPORTING GOODS INC Full time

    At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a...

  • Customer Support

    2 weeks ago


    Cary, United States Viably Full time

    Job DescriptionJob DescriptionAt Viably, we are focused on building an all-in-one financial management solution for eCommerce sellers, including digital banking services, funding for working capital, and tools to help them scale their business. Our mission is simple: help ecommerce entrepreneurs grow their businesses. We are dedicated to the success of our...

  • Customer Support

    1 week ago


    Cary, United States Viola Full time

    At Viably, we are focused on building an all-in-one financial management solution for eCommerce sellers, including digital banking services, funding for working capital, and tools to help them scale their business. Our mission is simple: help ecommerce entrepreneurs grow their businesses. We are dedicated to the success of our customers by delivering an...


  • Cary, United States Conduent State Healthcare, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Cary, United States Petco Full time

    **Guest Experience Specialist (Sales Associate)** Category: Stores Location: 416 Crossroads Blvd, Cary , NC 27518 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper selection of...


  • Cary, United States CornerStone Staffing Full time

    CornerStone Staffing is hiring for Medical Customer Service Representatives in Cary, NC. Ideal candidate has familiarity with heavy inbound calls, schedule medical refills, patients needing medical status updates, etc. Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications. APPLY...


  • Cary, United States Apple Full time

    AppleCare Senior Specialist Cary,North Carolina,United States Support and Service At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact...


  • Cary, United States Schambs Property Management Group, Inc. Full time

    Job DescriptionJob DescriptionMay, 2024 Schambs Property Management Group, Inc., a locally owned and rapidly-growing residential property management firm based in Cary, NC, seeks to employ a full-time Repair Specialist.  The Repair Specialist, under the direction of the Senior Repair Specialist, will be responsible for ensuring that repair requests are...


  • Cary, United States EchoPark Automotive Full time

    Guest Loyalty Specialist in Cary, NC at EchoPark Automotive Job Type: Sales Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry.We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to...


  • Cary, United States Sonic Automotive Full time

    Guest Loyalty Specialist in Cary, NC at EchoPark Automotive Job Type: Sales Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry.We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to...


  • Cary, United States Verdesian Life Sciences Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001245 Showing 1 location **Job Details** **Description** Position Summary: (Cary, NC) This position reports to the Customer Service Manager and is responsible for providing professional customer service and ensuring the organization understands and adheres to...


  • Cary, United States HireNetworks Full time

    Client Relations Specialist - BOOKKEEPER- Raleigh , NC Our Raleigh -based SaaS client is seeking a Client Relations Specialist -BOOKKEEPER for their Raleigh , NC office . The Client Relations Specialist/Bookkeeper is responsible for supporting our client's customers with complex bookkeeping tasks and overseeing the successful execution of bookkeeping...