Customer Experience Supervisor
4 weeks ago
As the Customer Experience Supervisor, you will develop the standardization and optimization of processes that drive the Customer Experience with their Inside Sales team and will adhere to the metrics that have been developed to measure these outcomes in relation to our organizational goals. In this role, you will oversee three critical workstreams: customer value & optimization, customer experience representatives development, training & optimization, and CX operations improvement.
PRIMARY DUTIES:
Execute Crescent Electric’s strategy to optimizing the Customer Experience and Service framework in accordance with customer expectations and ensuring the realization of profitability.
Lead the optimal team support structure and talent to support the design, changes and deployment.
Lead, and manage Inside Sales team across multiple geographical locations.
Collect and provide analysis to ensure service optimization.
Drive the business forward through continued leadership and insights while developing and strengthening the service workforce.
QUALIFICATIONS:
Strong team player who operates with high levels of integrity, trust and respect for the individual. Must take an authentic approach to collaboration leading to a collective success across the broader end-to-end organization
In-depth knowledge of all facets of a distributorship.
Experience in training and developing employees.
Knowledge of electrical distribution.
Strong analytical and problem solving skills.
SUPERVISORY RESPONSIBILITIES :
Carry out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws.
Must set clear expectations and goals and helping employees to achieve them.
Demonstrated ability to drive transformational change including the ability to influence employees to embrace change through clear communications and definition of inspiring vision(s) for the future.
#LI-CEGO
Total Rewards and Benefits
Crescent Electric's compensation package includes an array of top-tier benefit options, including:
Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms. Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods. Excused Absence time off and Paid Time Off (PTO). Company-paid holidays. Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage. Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.Family Owned. Culture of Quality. Opportunities to Advance.
Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders... together.
Crescent Electric Supply is proudly an Equal Opportunity Employer. Crescent Electric Supply does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.
-
Customer Experience Specialist
1 week ago
Cary, United States Accreditation Commission for Health Care (ACHC) Full timeACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal...
-
Customer Experience Specialist
2 weeks ago
Cary, United States Accreditation Commission for Health Care (ACHC) Full timeACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal...
-
Customer Experience Specialist
2 weeks ago
Cary, United States Accreditation Commission for Health Care (ACHC) Full timeACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal...
-
Customer Master Data Entry Supervisor
2 weeks ago
Cary, North Carolina, United States Cornerstone Building Brands Full timeJob Description JOB DETAILS: This is a hybrid work model - working onsite in Cary, NC 2-3 days a week As a Customer Master Data Entry Supervisor, you will play a pivotal role in ensuring the accuracy, integrity, and consistency of customer master data across various systems within the organization. Your responsibilities will include overseeing a team of...
-
PDQ - Cary - Supervisor
4 weeks ago
Cary, United States PDQ - #508 - Cary Full timeAs the supervisor, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction.
-
Taco Bell
4 weeks ago
Cary, United States Taco Bell Full timeTaco Bell - Walnut St. is currently hiring a full time or part time Restaurant Supervisor for our Cary, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Walnut St. in order to achieve customer satisfaction, quality...
-
Taco Bell
3 weeks ago
Cary, United States Seasoned Full timeTaco Bell - Walnut St. is currently hiring a full time or part time Restaurant Supervisor for our Cary, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Walnut St. in order to achieve customer satisfaction, quality...
-
Taco Bell
3 weeks ago
Cary, United States Seasoned Full timeTaco Bell / KFC - Harrison Ave. is currently hiring a full time or part time Restaurant Supervisor for our Cary, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell / KFC - Harrison Ave. in order to achieve customer...
-
Framing Field Supervisor
1 month ago
Cary, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Carter Lumber Framing Field Supervisor will manage the framing process for single and multi-family homes according to blueprints and customers contracts. Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to...
-
Taco Bell
3 weeks ago
Cary, United States Taco Bell - Kildaire Farm Full timeTaco Bell - Kildaire Farm is currently hiring a full time or part time Restaurant Supervisor for our Cary, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Kildaire Farm in order to achieve customer satisfaction,...
-
Freight Agent Supervisor
4 weeks ago
Cary, United States Cornerstone Trucking, LLC Full timeJob DescriptionJob DescriptionWe are searching for the best talent, offering tremendous opportunity for growth, competitive compensation. Must have knowledge of Load-Boards(DAT,etc.),freight-forward. Cornerstone Trucking is expanding rapidly. We want to promote those that excel in productivity and efficiency quickly so you can surpass your goals.The Freight...
-
Taco Bell
3 weeks ago
Cary, United States Taco Bell KFC - Harrison Ave. Full timeTaco Bell / KFC - Harrison Ave. is currently hiring a full time or part time Restaurant Supervisor for our Cary, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell / KFC - Harrison Ave. in order to achieve customer...
-
Taco Bell
2 days ago
Cary, United States Taco Bell Full timeTaco Bell - Kildaire Farm is looking for a full time or part time Store Supervisor for our location in Cary, NC. As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all company policies, procedures, programs and systems. The store supervisor also ensures compliance...
-
Customer Care Coordinator
4 weeks ago
Cary, United States Orion Talent Full timeDescription Position Details: Title: Customer Care Coordinator Location: Cary, NC w/ 5 Remote Days per month (after training completed) Shift: 24-hour call center, you will work 5 days a week, 8-hour days (plus an hour lunch) on a set shift; current shifts available: Monday - Friday, 10am - 7pm / 11am - 8pm / 2pm - 11pm Tuesday - Saturday, 12pm - 9pm...
-
Customer Care Coordinator
23 hours ago
Cary, United States Orion Talent Full timeDescription Position Details: Title: Customer Care Coordinator Location: Cary, NC w/ 5 Remote Days per month (after training completed) Shift: 24-hour call center, you will work 5 days a week, 8-hour days (plus an hour lunch) on a set shift; current shifts available: Monday - Friday, 10am - 7pm / 11am - 8pm / 2pm - 11pm Tuesday - Saturday, 12pm - 9pm...
-
Customer Service Associate
2 weeks ago
Cary, United States Coilcraft Full timeCoilcraft is a successful, privately-held company in Cary, IL with a worldwide reputation for high quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications and consumer electronics. We are seeking a skilled individual to join our customer service...
-
Customer Service Associate
2 weeks ago
Cary, United States Coilcraft Full timeCoilcraft is a successful, privately-held company in Cary, IL with a worldwide reputation for high quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications and consumer electronics. We are seeking a skilled individual to join our customer service...
-
Customer Service Associate
4 weeks ago
Cary, United States Coilcraft Full timeJob DescriptionJob DescriptionCoilcraft is a successful, privately-held company in Cary, IL with a worldwide reputation for high quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications and consumer electronics. We are seeking a skilled individual to...
-
Customer Services Professional 2
1 week ago
Cary, United States Integrated Resources Full timeTitle: Customer Service Rep Location: Cary, NC Shift: 9am - 6pm EST, Monday through Friday Contract: 1 Year cting as a customer service facilitator, the Customer Care Coordinator will partner with Client customers, Internal Technical Support team, and Field Personnel to coordinate the planning and service delivery of field resources to complete reactive and...
-
Licensed Customer Service Representative
2 days ago
Cary, United States Kyle Group, Inc. Full timeJob DescriptionJob DescriptionJoin Kyle Group, Inc., a company which truly focuses on providing exceptional customer service and commitment to excellence. Located in Cary, North Carolina, our team of dedicated professionals is passionate about providing top-notch service to our valued customers.As a Licensed Customer Service Representative, you will play a...