Service Desk Analyst

2 weeks ago


Plano, United States Catapult Staffing Full time

Must-Haves/ Top 3 skills:

  1. Experience supporting C/VP Level Executives- and supporting desk side
  2. Tier2/3 support (remote AND in the field)
  3. Experience with larger infrastructure buildout

Job Duties and Responsibilities:

  • Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment.
  • Perform software installation and troubleshooting.
  • Answer and respond to calls, emails and in-person requests for technical assistance, inquiries, and other services
  • Communicate and resolve issues in a professional and timely manner.
  • Adhere to established SLAs for calls and tickets
  • Assist with various projects as needed.
  • Other duties as assigned.


  • Plano, United States Catapult Staffing Full time

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