Senior Business Analyst
3 weeks ago
- Lead fact-gathering sessions and document business requirements for projects and change requests.
- Translate business user input into detailed business and technical requirements, including user stories and/or functional use cases.
- Provide input for the configuration of the Encompass system and other lending technology including workflows, input forms, pipeline views, dashboards, reports, custom forms, and business rules.
- Assist with the objective and subjective prioritization of change requests.
- Identify areas of improvement and document recommendations and cost/benefit analysis.
- Perform system integration testing activities and facilitate user acceptance testing with business users.
- Analyze test results to identify defects, errors, and configuration issues, promptly developing and implementing resolutions.
- Support the business application help desk team as a tier two (2) escalation point.
- Other duties as assigned.
- Comprehensive knowledge of loan origination processes and supporting technologies
- Strong analytical skills
- Proven ability to prioritize and multi-task
- Excellent time management skills
- Strong project-management skills
- Ability to meet deadlines
- Ability to work across organizational boundaries
- Ability to work independently and in a team environment
- Advanced problem-solving capabilities
- Proven customer service skills
- Strong communication, presentation, and facilitation skills
- Minimum five (5) years technical business analyst experience required.
- Minimum five (5) years residential mortgage experience required.
- Experience with Business Process Modeling Notation (BPMN) and Unified Modeling Language (UML) preferred.
- Loan origination experience preferred.
- Bachelor’s degree or equivalent experience required.
- Fast-paced environment.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Requires working at a desk to use a phone and computer for extended periods of time.
- Requires sitting, bending.
- Works effectively with frequent interruptions.
- Lifting requirements of 25 lbs. occasionally.
- Minimal travel
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