PC Refresh Technician
2 weeks ago
Job Description: PC Refresh Technician
Location: Indianapolis, Indiana (Candidates must currently reside in Indiana to be considered for
Duration: Long Term Contract
Overview:
The PC Refresh Technician will assist Project Managers and Deployment Leads in implementing statewide PC Refresh Projects on a 4-year rotating schedule.
Key Responsibilities:
- Install new PCs for agencies as part of the PC Refresh Projects, following established processes and checklists to ensure the end user has all necessary software and settings.
- Backup, protect, and restore data.
- Update documentation and complete e-install forms as required.
- Serve as the lead technician and point of contact onsite for large deployments.
- Provide exceptional customer service to end users.
- Perform other duties as assigned.
Experience and Qualifications:
- Associates or Bachelor’s Degree in Computer Science or equivalent experience.
- Advanced experience and knowledge of:
- PC desktops and laptops
- iPhones and peripherals
- Client/server technology
- Hands-on experience with:
- Windows 7 and Windows 10
- Active Directory
- VPN
- Industry-recognized certifications such as A+, Network+, or MCSE are advantageous.
- Understanding of Internet technologies is beneficial.
- Experience supporting the Microsoft Office Suite.
- Ability to support printers, scanners, and other peripherals.
- Excellent verbal and written communication and documentation skills.
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