IT Desktop

Job Title: IT Desktop / PC Field Technician

Location: Indianapolis, IN 46204

Duration: 1+ Year Long-term contract



Description:

Lead Install Tech - Backs up data, removes PC, installs new PC, restores data, and completes install checklist.



Candidate must currently be located in Indiana to be considered for this position.



Overview:

This position is required to assist the Project Managers and Deployment Leads in the implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all state-issued PC computers allowing the Indiana Office of Technology to efficiently support IT resources across the state.
The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects.
Following the established processes and checklists to ensure the end-user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position.
Updating documentation and completing e-install forms are required. Will be the lead tech and point of contact onsite for large deployments. Customer service is also a crucial element for this position. This position will perform other duties as assigned.



Experience Description:

Associate or Bachelor’s Degree in Computer Science or equivalent experience is required. Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands-on experience with Windows 7, Windows 10 Active Directory, and VPN.
Industry-recognized certifications such as A+, Network +, or MCSE are a benefit. Understanding of Internet technologies is beneficial.
Hands-on experience supporting the Microsoft Office Suite. Ability to support printers, scanners, and other peripherals. Solid verbal and written communication and documentation skills are required.