Customer Service Representative

4 days ago


Bolingbrook, United States Insight Global Full time

As a Customer Service Representative, you will dispatch drivers and contribute to providing exceptional customer service.



Must-Haves:

  • 2+ years in customer service including handling inbound/outbound calls.
  • Experience with Microsoft Office


Plus:

  • Associates degree
  • Dispatching experience
  • Logistics or transportation experience
  • Management skills


Day to day:

Ensure drivers are dispatched in a timely manner

Preplan and make dispatch changes, assist with routing directions and clearly communicate special service requirements

Identify pickup and delivery expectations, and record primary order dates and critical instructions

Review available capacity within the shipping region and schedule pickup/delivery appointments

Receive and enter orders via phone or email

Manage carrier relationships to ensure available capacity for all incoming orders

Work with drivers to troubleshoot app issues



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