Customer Service Representative

6 days ago

Bolingbrook, United States Vertical Cold Storage LLC Full time
Are you an experienced customer service professional? Vertical Cold Storage is looking for you to join our team as a Customer Service Representative

Vertical Cold Storage is a leader in our industry and an employer of choice because we offer a competitive wage and a competitive benefits package that includes health and welfare benefits, a 401k match, PTO, a referral bonus, and more.

Why Vertical Cold Storage needs you:

We need you to be responsible for customer satisfaction regarding assigned account activity, ensuring transactions are processed accurately, timely, and within Vertical Cold Storage's established processes and procedures.

Essential Duties and Responsibilities:
  • Act as liaison between the warehouse and the customer. Maintain excellent working relationships with customers by responding to all inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner. Report any customer feedback to management, including any sign of dissatisfaction.
  • Check drivers in/out and assign doors in coordination with dock operation. Notify the warehouse of arrival and schedule.
  • Ensure receipts for products are accurately entered in the system, following Vertical Cold Storage processes and procedures and customer instructions.
  • Finalize receipts to confirm that counts matching or discrepancies are verified and documented and that the product is accurately located in the system.
  • Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
  • Ensure product is allocated to orders in accordance with customers' instructions and has been properly processed and shipped from the WMS system.
  • Follow Vertical Cold Storage procedures to ensure the customer is accurately billed for service in a timely fashion based on Vertical Cold Storage's established tariff rates and any negotiated rates in effect for the customer.
  • Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
  • Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
  • Operate multiple phone line systems, ensuring expedient and courteous responses.
  • Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
  • Maintain a safe working environment by following safety rules and regulations.
  • Support assigned duties of management to assist in the business of the facility

Job Qualifications - Education and Experience:
  • High school diploma or its equivalent.
  • 2-3 years of customer service or warehouse office experience.
  • Prior warehouse/distribution experience preferred.
  • Strong computer skills in Word, Excel, and Outlook.
  • Attention to detail.
  • Problem-solving abilities.
  • Excellent communication skills with ability to read and write English.

Physical Requirements:
  • Ability to sit for extended periods of time.
  • Frequently required to bend, twist, use hands to finger, and reach with hands and arms.
  • Occasional lifting of up to 20 pounds.

Vertical Cold Storage is an EOE/M/F/D/V

Drug-Free Workplace

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